Customer Service Representative (Former Employee), Las Vegas, NV – November 27, 2013
• Picked up incoming calls for Cruises • Booked cruises, airline, rental cars, hotels and excursions. • Booked over a Million Dollars in less than 12months. • Input data into excel keeping track of all sales.
I'd still be there if there was an office in Michigan
Global Training - Contact Center Trainer (Former Employee), Las Vegas, NV – November 6, 2013
Pros: challenging, great work-life balance, fun environment
Cons: too far from home
I loved working for Expedia. It provided me career development and growth in the 4+ years I worked there. It was there, that I developed my passion for training and coaching. My skills were recognized by leadership and I was given opportunities to advance. My day to day was different depending on the classes I was training. The call center environment – more... was lively. Just like with any other call center, there was a lack of communication at times. It's a great place to work. – less
Hotel telesales representative (Former Employee), Springfield, MO – October 1, 2013
Great job good place to work. Supervisors are good upper level management has alot of politics going on behind the scenes though. Great training program they really set you up for success and give you the most tools to make the most money you can.
Cruise Agent (Former Employee), Las Vegas, NV – September 29, 2013
Pros: making sales bonus each month, being a top performer.
Cons: not being able to expand in my position.
Currently, I am a Sales Agent in the Cruise Department at Expedia in Las Vegas, NV. I have fun planning vacations, and booking cruises for all types of people throughout the world. I have enjoyed being part of the top 14 agents out of 20, with 120 agents in our call center, who have made the $1Million sales for each year I have been here. My co-workers – more... are supportive and extremely competitive sales agents, whom I have enjoyed working with these past two years. The hardest part of my current job is lack of proper measurment tools provided to track sales, time on the phone, my calls and after call work. These are tracked by the agent because of inefficiencies in the tools provided. The most enjoyable part of my job is seeing my co-workers, but helping the customers are always my joy and pleasure! – less
Good pay, good environment, bad schedule, sub-par benefits
Sales Associate and Coach (Former Employee), Springfield, MO – September 16, 2013
Took inbound calls for customers looking to book hotels. Moved desks every day. Learning the geography of the cities your clients were looking to stay in was fun and interesting. Constant schedule changes were the worst part of the job.
Poor management and Human Resources runs the whole show
Quality Assurance Coordinator (Former Employee), Springfield, MO – August 28, 2013
Pros: great pay, benefits
Cons: too much office politics, hr needs to stop managing
I worked at Expedia for almost three years. I loved my job until the name of the game became who can make up more stuff to get fellow employees fired. The HR department at the Springfield office is a joke. They grant FMLA to certain special employees for more than 12 weeks a year; and some, not all take advantage of this. Anyone can complain about how – more... something made them feel and immediately the HR department launches a full on investigation. You aren't allowed to have a sense of humor because it might offend someone. You can call in sick, take long lunches, take more breaks then you should and nothing will come of it but if you are one who follows the rules and complains about others abusing them then you are now on their radar and not considered a "team player". You can have a negative attitude and complain about everything and your as good as gold but if you're a happy, extroverted, high producer then you have a bounty on your head. Several people were terminated in the QA department recently and others are trying hard to get out; including its manager. They aren't concerned with how good you are at your job so as long as you are a good little robot. – less
LODGING SUPPORT AGENT AT MODIS IT (Former Employee), Dallas Texas – August 19, 2013
Relocated customers whose reservation was not available. Assisted hotels with declined credit cards and correct room rates for the customer stay. Assisted the hotels with the invoices that would not upload properly in there systems. Resolved payment issues.