Tier 3 Customer Service Representative (Former Employee) – Las Vegas, NV – November 11, 2015
I have been working in the customer service industry for almost 8 years and I found my experience at Expedia to be disheartening. Training was an absolute joke and the agents that are released to the floor are no where near ready to take calls. As a Tier 3 agent I feel we should have the knowledge to perform our job duties, especially since we are dealing with customers who have spent thousands of dollars. The lack of support from supervisors and leads is sad, they could careless if u fail or succeed until one of your actions cost the company money. Proper training helps build any successful company's foundation and without it you'll find that your costing yourself a lot of money correcting employee mistakes.
Cruise Agent (Former Employee) – Las Vegas, NV – November 21, 2015
When it came down to closing offices we where told our office was not going to be closed because MetLife needed a presence on the west coast. Nothing like giving it all to the company then finding out your job was going away to another brand new office back east ..
Helping Customers to plan and get the trips and vacations they wanted.
Travel Consultant (Former Employee) – Eugene, OR – May 11, 2016
I loved the work and enjoyed helping customers plan trips and vacations. Expedia provided excellent training and resources for the work.
As an self-employed consultant, I could work the hours I wanted and use the resources for personal use to gain experience and the knowledge needed. I liked the owner of the franchise very much and we got along very well.
The customers I had, seemed to be very satisfied with my assistance and a few did repeat business with me.
We advertised, had booths at a Bridal Show and Home Shows to try to get additional business. I did follow up with people who had showed an interest at the shows, but it generated very little work. Plus our location had very little walk in business. I wasn't pushy enough to get the business needed to be able to support myself.
I hated to leave, but I had to find work that would pay my living expenses. I did try to continue doing this after I had found full time work, but the call center work was too exhausting to manage it.
Learning all phases of travel, using the information gathered to help customers to take the trips they wanted.
Pay was strictly on commission only, I wasn't pushy enough to keep customers wanting to continue using me for their travel agent
Account Executive (Former Employee) – Springfield, Mo – August 31, 2015
Expedia is a great place to experience the growing pains of a rapidly expanding business. The company struggles to keep up with its growth and is very volatile as far as employment, but excellent as a growing company.
Excellent Work Environment, Great Benefits, Competitive Salary
Associate Market Manager (Former Employee) – Atlanta, GA – July 21, 2015
Expedia is a past-faced, ever-changing company. The benefits are wonderful and the employees are dynamic and colorful. The most difficult part of Market Management is the lack of training and lack of direction from your Superiors. You are thrown into your role and expected to know how to use the programs, where to find data, how to interpret data, what questions to ask, whom do you ask to answer those questions, etc. Also, 50% travel to your markets.
Sales Agent (Current Employee) – Springfield – July 19, 2015
As a sales agent for Expedia I answer phone calls and sell hotel rooms. I love interacting and talking with people from all walks of life. Every call is different and I find joy in fixing problems or finding the nest solution. What i've learned most about working for Expedia is patience but also boldness. Since it is a sales job the end goal is making the sale. The hardest part of the job for me is isolation, even though I talk to people on the phone all day, I never have time to interact with anyone around me and that bums me out. I life interacting and getting to know coworkers.
Lodging Support Service Specialist tier 2 (Current Employee) – Dallas, TX – July 11, 2015
I work in a call center assisting customer, vendor with day to day issues including trouble shooting services. Hi-volume call center , I have definitely learned how to work with numerous outlets via internet and technical devices. My co-workers are amazing people , we work as a team. Those calls could be very time consuming and difficult but we have a instant message program that reaches all across the world so we can reach other co-workers around the planet with questions . Saturdays at work are a joy we work but we also get a lot of time to enjoy each other and take a mini break from things.
Sales Supervisor/Project Manager (Former Employee) – Springfield, MO – September 10, 2015
I spent 9 years at Expedia, and have never quite had the experience any where else I found there. It is absolutely one of the best ran, employee focused companies out there. A model for Corporate America at its best.
Fulfillment Representative (Current Employee) – las vegas nv – July 22, 2015
Very busy phones taking to all kinds of people on a day to day basis. I have learned lite sales heavy escalations and how to handle extremely irate people. The management I good here I have never had a problem with any supervisor in my 3 years here, I get along with everyone I work with,