Expedient is good place to be, but it has its downsides. I work in the Operations Support Center where I provide technical support for customers by managing and operating IT infrastructure including: servers running Windows or Linux-like operating systems whether they are physical or virtual using the VMware ESXi hypervisor, physical and virtual network and security devices from Juniper or Cisco, storage appliances from Dell, backup software from CommVault, certain server applications, notably Microsoft Active Directory and Microsoft Exchange, and more. I learned the majority of those aforementioned technologies while working here. Your days will vary. Some will be more or less busy than others. The busier, the more stressful, There's never a definite on what you will work on. One day things can be running smoothly, the next you'll be resolving major outages, so in that it can also be pretty exciting and offers a challenge.
Management is very helpful. They will jump in on complex technical issues to assist in resolution. They also really push you to succeed by providing feedback on your technical growth and customer service skills as well as helping you create and meet short and long term career and personal goals.
My co-workers are great. They're funny, helpful, and very knowledgeable. No matter what market we're in we all help each other out and it feels family-like.
The most difficult part of my job is dealing with the stress of the extremely busy days. The days where everything is a high priority, nothing is operating correctly, and you're the only one available to assist.
The most enjoyable part of my job is getting to work with such an array of technologies. I can delve into more technology than I ever though possible.
One thing to remember when working here is that: it's up to you. Management will help you make your goals, but you have to complete them. There's a ton of technologies and so much to learn and it may seem impossible, but the opportunity is there. There is documentation on just about everything, training is paid for by the company if you ask for it, you can ask more experienced staff for help, watch videos, read books, and more. All the resources needed for you to succeed are in front of you, you just have to use them.
The only complaint I have is that the pay could be a little better.