Customs Brokerage Agent
Expeditors - Peabody, MA

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Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Financial results are a direct result of our people and unique culture.

Our motto, “You’d be surprised how far we’ll go for you”, is exemplified through our embrace of these culture elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor.

Successful people at Expeditors embody our 10 Critical Success Factors:
Exemplify and Teach our Culture, Mission, and Goals
Support and Protect the Expeditors Network
Attitude and Commitment
Sense of Urgency
Professionalism and Formality
Excellence in our Operational Performance
Account Management at Every Level
Understand our Customers' Expectations
Attention to Detail

The Peabody, MA office of Expeditors is a team-oriented office. We are looking for a highly motivated person to fill this full time position in our Customs Brokerage Department. The ideal candidate will have exemplify our core cultural attributes with a strong sense of ambition. Our office is growing and we are looking for a person who enjoys a fast-paced, professional, and dynamic work environment.

Scope: Maintain and develop a positive relationship with assigned accounts through pro-active communication and providing timely and accurate information. Compile and prepare commercial regulatory document(s) for entry processing. Help create Customs forms and obtain Customs release of shipments. Coordinate and confirm release and delivery of all cargo while updating appropriate event codes.

Major Responsibilities:
Deliver Exceptional Customer Service
Pre-entry requirements
Receive shipment notification
Verify all charges due
Surrender docs and payment to obtain freight release
Review docs and prioritize
Create entry/entry summary
Submit required docs to customs
Verify freight release, payment. and OGA release
Dispatch freight
Confirm delivery
Support the operations where needed
Ensure customer profiles are updated and current for assigned accounts
Self-development - annually 52 hours of required training

Experience and Expectations:
Excellent Verbal & Written Communication skills
Experience with word processing, spreadsheets, Windows, e-mail and various PC based software
Willingness to learn and develop the Industry skills we are willing to share with the right people
Professionalism and Formality
Sense of Urgency
Attention to Detail
Proven background of excellent attendance
A candidate that understands our business and continuously works to meet and exceed our customers' expectations

A high school diploma is required and some college coursework is preferred, but equivalent professional work experience with customer service focus will be considered.

Relocation expenses are not offered.

An excellent and highly competitive salary and benefits will be offered, including fully-paid medical and dental coverage; opportunity to participate in Employee Stock Purchase Plan and a 401k plan.