You can not have paper, meaning no books, you can not have your phone, you can not even get up and walk with out being pulled back by the cord running from your phone to your headset, No access to the internet, not even educational sites, not even the sites that you are trying to help navigate customers through. Some people would get several days off in a row as other, like myself never had two consecutive days off. When there was a scheduling issue, we were told it would be looked into, months go by and still nothing was done. Every person from my training class was gone in 7 months except two. Our manager left as well as our team lead.