Fun place to work enjoy the people and atmosphere.
Pros: working at my own pace, listening to music, finding resolutions for cx and making them feel good in a bad situation.
Cons: low pay, drive to work, parking
Come to work check emails and voicemails, go thru my assigned cases and set call backs from voicemails and emails. Allocate cases for my day. Start with calls, make confrence calls, submitt disputes, draft letters for disputes, make phone verifications, set expectations for future notice. On to next call.
I have learned so much about credit and how – more... important it is for a person to monitor their reports because anyone can become a victim of fraud. Once you have become a victim, whats steps to take in order to clear your credit of wrong doing.
I have had several managers since I started here, I have enjoyed each one, and have learned from each of them.
My Co-workers are great we all get along and help each other thru out the day as a team to stay in compliance.
The hardest part of my job is explaining law and policy, and having a person not understand that I cannot just remove items from a report because they say its fraud. There is a process that has to be followed and so many do not understant this.
The most enjoyable part of my day is the fact I am able to work on my own pace, each one of my cases can be different and require different amount of time to complete, I love the fact I do not have a timer on me, or someone looking aover my shoulder. I am most productive in this environment. – less