As an Employment Training Coordinator (ETC), you are a human service professional. Customer service, empathy, finding creative solutions to difficult challenges, and helping people better their quality of life and attain their goals are key components of the position.
You will be responsible for supervising a case load of approximately 55 Senior Community Service Employment Program participants and maintaining strong working relations with the community agencies where they are assigned. Your territory includes Aurora, Beadle, Brule, Buffalo, Davison, Hutchinson, Charles Mix, Douglas, Gregory, Hughes, Lyman, Stanley, Tripp, Hand, Hanson, Hyde, Jerauld, Miner, and Sanborn counties in South Dakota. As the primary link between Experience Works and the community the job will require extensive travel for in-person meetings, phone calls, and communicating on-line. You will provide case management and training to older workers, recruit new program participants, communicate with partners at community, faith based and governmental agencies, cultivate relationships with the business community, increase awareness of Experience Works services throughout the territory through the press and special initiatives, and collaborate with stakeholders to develop local partnerships to expand programs and services, and communicate with local policy makers. Being an ETC requires commitment and long-hours that often exceed the traditional work-week. Despite the extraordinary commitment, helping individuals overcome obstacles and navigate through challenges to attain their goals provides personal fulfillment and professional achievements.
Under the direction of the State Program Manager and with assistance from other staff in the state and nationally, you will learn the requirements, policies, procedures and operations of the SCSEP. The job requires a variety of attributes: strong interpersonal skills, empathy, attention to detail, strong ethics, commitment to compliance with rules and regulations, supervisory capacity, a high degree of confidentiality, excellent organizational and the ability to juggle multiple priorities efficiently.
ETCs also serve an important role as a creative problem solver and coach. Many participants in the SCSEP have multiple barriers to employment, which need to be addressed sensitively so they can achieve their job goals. In addition to one-on-one meetings to assess skills and barriers, developing and periodically updating individual employment plans, resolving challenges, and maintaining ongoing contact with participants; ETCs also instill confidence and provide employability and job seeking skills to participants, including introducing individuals to basic computer technology.
Essential Duties and Responsibilities
In this role, you will:
- Ensure that your territory is fully enrolled
- Develop rapport and a close working relationship with the participants and community service partnerships in your territory
- Assist participants in assessing their skills abilities, and interests, and guide them in developing a plan so they can improve their quality of life and achieve their goals
- Help participants connect with the training they need, including increasing their comfort with and use of technology
- Develop appropriate community service assignments that match participant needs and interests and periodically check with participants and supervisors to assess their progress
- Assist participants with employability skills and hold job clubs when appropriate
- Collaborate with the workforce system and employers to identify job opportunities and help participants successful compete for the jobs
- Develop opportunities to promote the program in the media, through special events, speaking engagements, and other opportunities to share the stories about individuals and organizations associated with the program
- Develop outreach activities designed to attract diverse populations throughout the territory including those with limited English speaking ability
- Identify organizations, stakeholders, and community leaders that would benefit from learning more about Experience Works and cultivate relationships with them
- Keep policy makers informed about the progress of the SCSEP in local communities
- Ensure that participants and community partners comply with timesheet and wage requirements and participants receive wages and supportive services in a timely manner
- Comply with requirements to collect accurate eligibility information, complete paperwork, monitor compliance with rules and regulations, ensure data and reports are accurate, and deadlines are met
- Complete timely and accurate case notes
- Provide rapid response customer service
- Trouble shoot and resolve issues that arise in a timely fashion
- Participate in staff meetings and training that enhance ability to perform duties and provide professional development
- Maintain a schedule that balances travel with use of technology, to ensure that the lines of communication are open and program services are provided in a timely fashion
- Provide information required for reports and proposals
- Perform other job-related tasks as assigned and consistent with EW goals.
Essential Qualities, Skills, and Competencies
- Passion for providing human services that help individuals improve their quality of life
- Strong commitment to customer service and rapid response service delivery
- At least two years relevant experience in a human service agency and/or job readiness program preferred (i.e. case management, tracking outcomes, managing reports and deadlines, supervising staff, or other operational responsibilities)
- Familiarity with the territory to be served and community resources available to vulnerable populations preferred.
- Experience working with older individuals, those from diverse backgrounds, low-income people, and those with multiple barriers to employment preferred
- Experience with mediation or counseling a plus.
- Experience with managing a geographically large territory, developing goals and a project plans, prioritizing tasks, meeting deadlines, and tracking and reporting program progress preferred
- Ability to work independently with minimal direction as well as collaboratively
- Required proficiency in Microsoft Office Suite (including Excel, Outlook, PowerPoint, Access, and web-based assessment programs, e.g. Salesforce, SPARQ).
- Willingness to travel to assigned counties up to 50 percent of the time - a valid driver's license, acceptable driving record, auto liability insurance, and reliable transportation are required
- College degree or equivalent work experience - Workforce Development certification a plus.
- Residence in or willingness to relocate to the area served.
- Bi-lingual is a plus.
Submit Resume by Feb. 13th
Indeed - 30+ days ago