Operations (Former Employee) – MD – April 26, 2017
Current position is high stress, heavy workload with little room for advancement. Position is pivotal in the execution of each project, but the workload tends to be placed on the Operations department. Automation should reduce redundancy, not increase work load. Senior management pressures us to develop timelines and project plans only to ignore these as soon as the customer starts to miss deadlines. We are then expected to do more with less time.
If you are capable of doing your job satisfactorily, you can retain your job almost indefinitely. The overall climate is satisfactory for most and my coworkers are typically really good, hard working people. Management attempts to identify and improve the work environment, but there is only so much you can do with the constraints and expectations placed on each employee.
Customer Service Supervisor (Current Employee) – Frederick, MD – November 14, 2016
review timecards, approve timecards, take escalated calls, assist Customer Service Reps with any needs they may have, coach representatives, discipline representatives, setup the queue, manage the queue, manage the email and data entry team.
Customer Service Rep (Former Employee) – Twinsburg Ohioh – January 18, 2016
Unfortunately Experient customer service phased out of the Cleveland office. The company and employees were awesome though. I would have stayed longer except with the transition of the customer position the department was laid off.
IT (Former Employee) – Frederick, MD – September 22, 2014
I worked at this place for many years of my life. The management is nothing but a dog and pony show! Instead of fixing management issues they just cut the employee which gives them a good 6 months to not have to deal with another issue. The HR VP works from home and is not accessible to employees when they need higher end help. There is absolutely NO training at this place. You learn as you go and you'll hear about every mistake you make along the way over and over. This place used to care about employees but now each person has just become a number who can be scratched any given day. The new company president was the president of one of our largest customers, and even had the audacity to sue them. That in turn lost us a huge chunk of business. They have had numerous DLLR complaints and unfair work/life balance.
PTO use was flexible
Expected you to be responsive during off hours, poor mgmt, no loyalty to employees
Sales (Current Employee) – Vernon Hills – December 19, 2012
Experient has been the best company I have worked for. They truly care about their employees and believe in a work life balance. They also believe in developing their employees and promoting from within. The culture in the vernon hills office is like working with a big family. It is a small office with about 75 employees and there are always different parties or events taking place. They also do a lot for charity and try to incorporate raising money for charity by making donations to wear jeans on certain days. It's definitely a laid back environment yet everyone works very hard. I would say it is a work hard, play hard culture. Experient was recently acquired by Maritz travel and I could not be more impressed with the acquisition. All of the executives from Maritz have came out to all of the Experient offices on more than one occasion to introduce themselves and to get to know the employees. They also have been very transparent to the employees so there are so surprises or questions. The acquisition has been great for the company and I look forward to what the future holds working with Maritz!
lots of casual days, low health benefit costs, a lot of time off
Experient has given me an opportunity to go from a college graduate to a professional. I deal with clients on a daily basis, and each one is different, and unique. This job requires heavy traveling, and a lot of independence. I love that I can express my ideas freely, and my voice is heard on my team. I have learned not only the event services industry but the corporate industry. I work with great people with a ton of knowledge. The only negatives I have is the poor company structure, and not a lot of room to grow. The traveling can take a toll but I have been to some incredible places. France, and Ireland to name a couple. The hardest part of the job is when you travel a lot is to keep up your work with your other clients. It is tough sometimes to balance the workload away from the office. The most enjoyable part of the job is the traveling, and the people I work with.
healthcare, laid back back company, great people to work with
Customer Service Representative (Former Employee) – Deerfield, IL – July 21, 2012
Extremely fast work envronment , recieved approximately 100 plus calls a day. Being able to diffuse angry customers was essential, however after the first 30 days it became second nature. All co-workers seem to buddy up and help one another on taking calls and providing great customer Service. I thought it was the perfect job because i love to help and provide information. I had a wonderful management staff.
Customer Service/Data Entry (Current Employee) – Vernon Hills, IL – July 7, 2012
A typical day at work would be me arriving to my desk about 10 minutes before my shift is to begin to organize my day, so that all things get done by the end of my shift. I am learning daily to be patient with callers whose language is not as fluent in English as mine. My management team are all great to work with and are always there when assistance is needed.