Housing Associate (Former Employee) – Vernon Hills, IL – January 31, 2018
My day to day duties were - Provided project support for more than 34 Housing Service Team members - Generated housing reports - Maintained professional communication with clients and attendees regarding their housing needs - Managed priorities to meet timelines for assigned projects
Analyst (Current Employee) – Maryland – October 4, 2017
It is a great place to work, but the management and executive side of the company is disconnected from the realities of the jobs being done beneath them. They do not compensate anyone well relative to the work being requested of them. The unintended benefit of this is that people have each others back when things get too hectic or stressful and it creates a good company atmosphere. It also forces people to use this company as a stepping stone rather than a place to grow their career.
Customer Service Agent (Current Employee) – Lincolnshire, IL – May 2, 2017
Dealing with housing is pretty fun, but dealing with multiple events for the day is such a hassle. I must say I enjoy being able to help customers who have such a hard time making a simple change in registration or housing can definitely make their day.
very stressful environment dealing with many events
Operations (Former Employee) – MD – April 26, 2017
Current position is high stress, heavy workload with little room for advancement. Position is pivotal in the execution of each project, but the workload tends to be placed on the Operations department. Automation should reduce redundancy, not increase work load. Senior management pressures us to develop timelines and project plans only to ignore these as soon as the customer starts to miss deadlines. We are then expected to do more with less time.
If you are capable of doing your job satisfactorily, you can retain your job almost indefinitely. The overall climate is satisfactory for most and my coworkers are typically really good, hard working people. Management attempts to identify and improve the work environment, but there is only so much you can do with the constraints and expectations placed on each employee.
Customer Service Supervisor (Current Employee) – Frederick, MD – November 14, 2016
review timecards, approve timecards, take escalated calls, assist Customer Service Reps with any needs they may have, coach representatives, discipline representatives, setup the queue, manage the queue, manage the email and data entry team.
Customer Service Rep (Former Employee) – Twinsburg Ohioh – January 18, 2016
Unfortunately Experient customer service phased out of the Cleveland office. The company and employees were awesome though. I would have stayed longer except with the transition of the customer position the department was laid off.
IT (Former Employee) – Frederick, MD – September 22, 2014
I worked at this place for many years of my life. The management is nothing but a dog and pony show! Instead of fixing management issues they just cut the employee which gives them a good 6 months to not have to deal with another issue. The HR VP works from home and is not accessible to employees when they need higher end help. There is absolutely NO training at this place. You learn as you go and you'll hear about every mistake you make along the way over and over. This place used to care about employees but now each person has just become a number who can be scratched any given day. The new company president was the president of one of our largest customers, and even had the audacity to sue them. That in turn lost us a huge chunk of business. They have had numerous DLLR complaints and unfair work/life balance.
PTO use was flexible
Expected you to be responsive during off hours, poor mgmt, no loyalty to employees
Customer Service Representative (Former Employee) – Vernon Hills, IL – July 23, 2013
As a customer service representative I answered 50-100 phone calls a day, ranging from hotel reservations, attendee and exhibitor registration for events, walking customers through the online portal, customer correspondence via email/phone calls, and was made customer correspondence lead for McDonald's event (our largest client).
The work was repetitive but rewarding as I enjoy helping make people's lives easier.
Hardest part of my job: Answering emails in the allotted time as well as answering the phones. As the correspondence lead we received anywhere from 100-400 emails per day.
Most enjoyable: My pay and my co workers
Good pay, chances for advancement, and good co-workers