Customer Services Representative (Former Employee) – Davenport, IA – June 12, 2013
The work was great. For a job sitting on your bum all day, the pay is pretty good. Depending on the client you work for, the bonuses are great as well. But the management is lacking. While they say that they will work with you during the interview, you quickly find that this is simply not the case once your foot is in the door. The regulations are a little over the top. I loved my coworkers, though. It was a fun environment to be in. I learned to be confident in myself, to stand up for my ideals, and how to give the best customer service I can get. The training for my job was extensive, and very well done, and I felt as though I was prepared for what the job would entail once I got on the call floor. The hardest part of the job was the constant sitting. I often found myself having to stand during calls, or take short breaks and move my legs.
Good benefits, Fun work environment, Not physically strenuous
Mentally strenuous, Management doesn't work with you
CUSTOMER SERVICE REP (Former Employee) – Davenport, IA – October 4, 2017
I would of stayed if I didn't have to move because I had my daughter too early, I had her at 29 weeks. The job was satisfying at most times. The other times was able to do a lot of safety checks to pass time by.
Customer Service Representative (Former Employee) – Robinson, PA – October 4, 2017
The management at EGS is a rather poor excuse for a managing team. They play favorites and only discipline those that they do not like. The company has a pay freeze that has been in place for 8 years or longer.
EGS is a good place to work in order to pay the bills. I wouldn't advise someone to consider being a lifer there, unless you're aiming for management, in which case you'll be there for a long time before something opens up.
Trainer (Former Employee) – Las Vegas, NV – September 24, 2017
My last boss was the best. She knew her stuff and she was very fair. The company is not stable and has been through several general managers since opening in 2011. They pay is horrible and they don't give raises like they should. They are a third party vendor. The actual company that APAC (former name) worked for is a great company.
Collections Representative (Current Employee) – Phoenix, AZ – September 20, 2017
At Expert Global Solutions the work environment was comfortable but , the management was very poor. They did not take the time to listen to their employees and address situations in a professional manner. The Director intimidated her employees by being aggressive, that was very unprofessional. Pay was never on time, there were times us employees had to wait until next pay period to receive our pay on the pay card. Employees were also shorted hours and never reimbursed fir them.
Phone Banker (Former Employee) – Rockford, IL 61114 – September 20, 2017
I worked as a telephone banker for Chase. EGS has contracts with companies and has to maintian certain standards to keep them. As such we got pushed pretty hard and punishments for mistakes/rule-breaking tended to be severe. Very stressful because I like to help people and a lot of times there was nothing I could do. Overtime was almost always available. Most managers were great. Hardest part was back to back calls. No time to take a breath and recover. Very demanding and stressful work.
good pay, a lot of overtime hours available
mentally stressful work. rules strickly enforced. no mercy
Investigations Case Manager (Former Employee) – VA – September 17, 2017
They interview you like your interviewing for NASA, get you all excited about doing a good job and caring about peoples needs but then you get out on the floor and they could care less about their customers. All they care about is a score I guess if they would fix how they go about customer service 1st then eventually the numbers will get better but sweeping things under the rug only makes them worse. Anything that takes you helping someone takes time, research & sympathy but that is just too much like right i guess they rather u give the person false hope, meanwhile someone else is gonna end up with that same call again.JUST FIX IT THE 1ST TIME!
Verizon Wireless Customer Service (Former Employee) – Greensboro, NC – September 16, 2017
Call Center environment ! Great people , not so great management. Incoming and outgoing calls , you definitely learn more about customer service. It's over the phone but it's a lot tougher than it sounds.