Wonderful institution, difficult nonprofit work environment
accounting assistant (Former Employee) – San Francisco, CA – January 22, 2016
Institution has undergone tremendous growth in the past ten years and is struggling to find a balance between it's authentic museum culture and a business model that will facilitate the its continued success. This creates a stressful dynamic with lots of tension between departments and within upper management.
Membership Sales Associate (Former Employee) – San Francisco, CA – August 7, 2015
The Membership team at the Exploratorium is a small group of hard-working folks who consistently meet their goals and host great special events for their members. I enjoyed my time with Membership and the sales aspect of the non-profit world. I always felt supported by management, yet associates had a strong sense of independence on the floor.
Guest Services Assistant (Current Employee) – San Francisco, CA – July 22, 2015
-I greet guests and help them find their way around the museum. -My co-workers are friendly but I am looking for a job where more interaction and team work comes into play. -The hardest part of my job is doing the same thing for my whole shift. -The most enjoyable part of my job is interacting with the dogs that my co-workers bring into the office.
Free admission to the museum, a lot of dogs pass by
Tense, divided workplace with inept management, but saved by a staff of hardworking, passionate people
Support (Former Employee) – San Francisco, CA – July 3, 2014
There are 3 main factors that contributed to a tense, divided culture that I ultimately decided I did not want to be a part of: 1) It's a very large organization (with more and more of a corporate feel) that just went through a major site relocation in April '13 and laid off 1/5 of its staff in Oct '13. Lots of lingering confusion on job roles with seemingly a lack of interest from management to provide clarity and communication. Creates lots of frustration and inefficiency. 2) Management Team is mainly comprised of scientists and educators, not trained managers. As a result, people management skills are incredibly lacking and communication is weak. There is a palpable disconnect/communication gap between management and rest of staff. 3) There is also what seems to be a greater fundamental shift in the identity of the museum. Once it moved to the new location it began to expand moneymaking ventures, like consulting and building exhibits for other museums (adding to the more corporate feel), which many feel rips at the heart of why the museum was started in the first place.
On the other hand, the majority of the staff are wonderful people who are all passionate and want the best for the Exploratorium. Between the museum's major financial woes, lack of communication from mgmt, and overall fragmented, dismal office culture, the hardworking, committed workforce seem to be the only thing saving the place. But at the end of the day, I was consistently left with the impression that the Exploratorium is not as committed to its people as its people are committed to the Exploratorium.
Explainer (Former Employee) – San Francisco, CA – April 5, 2012
I will never forget how many lasting memories I have from the Exploratorium. It taught me so much about science, the working world, and working with the public and other people. Made some great friends!