Pros: benefits, monthly bonuses, snack carts, monthly tokens of appreciation
Cons: short breaks, limited holiday pay, advancing within the company
A typical day consist of working faxes, answering inbound calls and making outbound calls, and assisting patients/ doctors offices/ and clients with getting medications covered by their insurance plans. I learned how to work efficiently and effectively, how to switch between phones and faxes as required, different medical terms as well as ICD9 codes, and how to work in a fast paced environment. The managers assisted when it was needed and were professional. The co-workers were professional as well, always willing to help and managed to get their work done in a timely manner. The hardest part of the job would be at first learning the systems and incorporating the new materials that were given to us daily per different insurance groups. What was also challenging sometimes was pronouncing various uncommon medical terms/medications. The most enjoyable part of the job was being able to get the medications approved for the patients.