Pros: helping patients, making a difference
Cons: good work wasn't always aknowledged, inconsistent training
My time at Express Scripts was challenging but educational. A typical day started with coming in, clocking in and taking calls right away from cancer patients, their family members or their doctor's offices. I helped them schedule their medication, went over insurance coverage where possible and also helped with other basic needs as I could.
I learned more about how to use a computer and how to engage with patients. It wasn't unusual ,to have unhappy patients give their circumstances. I learned how to help them and also tried to hopefully make their day better. This was also the hardest and most enjoyable part of the job, learning when there wasn't anything you could do to make them happier and also when they could be. I had many phone calls when I got off with a smile, because I knew I'd been able to help a patient with something they'd had a lot of trouble with. However there were times when I knew there just wasn't anything I could do and having to tell a patient that was hard.