Pros: Been there 6 years and aside from listening to music all day, I can't come up with any...
Cons: Management, absurd hourly rates, micro-management, too many fundraisers for one business to have, disorganized (left hand never knows what the right hand is doing)
The "leadership team" (i.e., management, supervisors, & team leads) pushes Express Scripts "The Express Ways Values" on all employees, yet doesn't live up to the same "values." The "leadership team" doesn't care to know how to do the job, or what your job entails; only worry about the numbers and "are we winning as a site?" They expect the employees to handle a ridiculous number of prescriptions per hour, and the rates continuously increase year after year. Management lies to you regularly. They expect you to "own" everything you do while working, but they refuse to "own" ANYTHING!
You may voice your opinion during meetings and focus groups, but more often than not you end up with a target on your back (from management.) Or they tell you, that you don't know what you are talking about! The "leadership team" spends ALL DAY behind closed doors whether in offices or one of the conference rooms, but gets upset when you don't approach them immediately with issues. How can you approach people you don't see 90% of the day?!?!?! The computer system is slow and/or crashes regularly.
We used to be able to voice questions/concerns at the monthly Town Hall meetings, not anymore. Now they request you put your question in the "town hall question box" so they can preview the questions and cherry pick as to which/if any questions they will answer openly.
Some sites are "union sites" (to keep their union clients happy), but Express Scripts walks all over the union. The union gives a false sense of security (like an expired condom!)
You receive cheap/silly "tokens of appreciation" – more... and the "leadership team" acts like they are giving you gold! Examples include: cheap pencil topper, a bubble pen, or a t-shirt with the Express Scripts logo. They have more fundraisers during company time (to show how "charitable the company is") than ANY place I have ever seen! Don't expect much in the form of a pay increase either. The company is so cheap, they would try to squeeze change out of a penny!
You are expected to take part in your annual employee review (which ties in to your annual bonus.) This would be fine, but no matter what, management knocks you down (unless you are a butt kisser, or one of their "buddies") and basically makes you feel like you didn't do enough/prove yourself for the company. In turn killing your "bonus."
All in all, if it wasn't for the "leadership team" this may be a "decent" place to work! (from site leadership up through the corporate leadership) – less