Hardest part of job is dealing with upset people, but rewarding if you can get issue resolved. In my experience, if the issue couldn't resolved immediately, but you stayed calm and courteous, explained the issue clearly and took steps to start the process, most times the customer will apologize and thank you for listening and helping.
Management is amazing, but sometimes, when resolving another sites issue, they forget Prior Authorizations Representatives are not machines. They do try to remember afterwards and thank us for the hard work and express their appreciation.
The workplace culture is to be all in for the patient, and they really do try to do everything they possibly can to resolve issues.
Honestly, the most enjoyable part of the job is the co-workers.
can be very repetitive