Pros: excellent co workers
Cons: low wages for any position
Training for PCA was computer based and in depth for computer work but nothing on real calls that are 90% nasty members that berate, swear, and belittle you to the point of making you question the work you do. Pay is extremely inadequate for the position. Explanation for this is "the cost of living is lower here". You need another full time job to be sufficient enough to pay living costs, but you can't because of schedule from this job. Raises are 10 cent. You will never get the "Bonuses" they dangle over your head, supervisor controls the scoring. Coworkers and management are extremely helpful and are quick to come to assistance. Scheduling not what I signed on to, they ask you what days you can work and then schedule you for the time you can't work with no way to adjust. High turnover, this isn't a position for the tender hearted unless you have a large stomachs to swallow all the negativity from customers. At the end of the shift, you deal with your own brain death. Great job if you have the power to handle irate people 8-10 hours daily and have no bills to pay.