Pros: co-workers are great, wonderful work at home program
Cons: favortism, constant negativity, management always wanting more sometimes unrealistic goals
This company is impossible to work for. For example when my Step Father passed away my manager gave me a hard time about going back to Illinois for funeral because it was open enrollment time. Keep in mind up until that point I only missed 1 day in five years excluding approved vacations No matter how much you do they want more even if you are meeting all requirements. I was told the Patient Care Position was not a sales job, they lied. The hardest part of the job is the constant negativity from both patients and management, it all leaves a person mentally exhausted. All my co-workers were great friendly and supportive, however there is a lot of favoritism with some Patient Care Advocates and some of the Supervisors. When call volume was low they have a thing called Voluntary Time Off (VTO) supposed to be first come first to get off when this was done by e-mail not in the computer system sometimes depending who was granting time off they would advise their friends and give to them before a e-mail was sent to everyone. The specialized accounts hardly ever got the opportunity for the VTO. They did have a great in depth training program for new hires before they changed it.