Pros: Discounts on clothing, and with other stores like Bath and Body Works, Birthday gift-cards, and a amazing management team
Cons: No Healthcare offered to part-time employees. and little working hours, minimum wage pay.
A typical day at work, is ringing up customers, helping them with paring clothing that they are interested in, or having them try something they would never think of on, in-turn boosting there confidence in knowing they are or can be more versatile in the clothing they ware. Also if we don't have something on the floor they want, going above and beyond to see if we have it in stock. If by chance we don't have it in back stock, then i would give them the option of ordering on-line (free of shipping) and informing customers about the Express rewards program, as well as offering them discounts thew e-mail and more discounts by applying and getting approved on a Express credit card. For all military personal, informing them that Express offers a discount on all persons that have a military card.
While working at Express i have learned how to connect with customers on a personal yet professional level. Also how to promote products with-out pressuring customers, I have also learned how to provide a exceptional customer service experience by going above and beyond 100% for each and every customer.
I enjoy working with the management of Express, every one is fair and kind and non judgmental. The management truly cares and respects all employees and it show's. Express has a open door policy to which we can always express are selves about any situation, big or small. and they do a amazing job when it come to communication.
My co-workers with Express are all amazing and we all look out for each other, we work hard to make each other better at what we do. i can honestly say we – more... all get along and there has never been conflict with any of my co-workers. They are always willing to switch shifts or one another if needed, and its never a issue. my co-workers are honestly really great people!
I would say the hardest part of the job is getting customers to apply for Express credit, and id say it's due to the economy, however, we always keep them educated on the benefits that comes with having a Express credit card. and eventually they come back and end up applying (persistence is key, In a non pressuring way)
The most enjoyable part about working at Express is meeting new people, working with a AMAZING management team, Also working with my co-workers on a daily basis. Helping customers build there confidence and fell better about who they are and how they look. (sometimes with people that's all they need to make a huge difference in there lives!) – less