Everyday, I would come into work, clock into the system and start receiving calls. If I, at any point in the day, needed assistance, all I would have to do would I.M my supervisor and she'll then, in turn help me figure out my problem. This call center was not like any other call center, they didn't care about how long it took you to handle the call, just as long as everything was handled as a "first call resolution" so that our client's would not have to call back repetitively for the same problem. My coworkers were always fun and energetic and always helpful when it came to client issues. The hardest part of this job was basically remembering to stick with the call script verbatim, and the most enjoyable part of this job, was the experience to assist the clients who called in and to hear the joy in their voice when you have helped them through their confusion and helped them understand what was going on with their insurance.