Long hours, no support from upper management
Assistant General Manager (Current Employee) – Pacific Northwest – June 23, 2016
I have worked for ESA for almost 10 years and it has gotten worse and worse and worse. It was pretty fun at the beginning, but after the company changed hands in 2012 and I started moving into management, I began to see the behind the scenes stuff. You are expected to work 7 days a week if necessary, pulling doubles with no breaks. No effort is made on the part of upper management to help make sure hotel is staffed properly. I will say, ESA is okay if you don't ever want to go into management. Pay is laughable, training minimal, workload demand is high. Absolutely ridiculous. Upper management 'manages' by threats. Because of the market ESA is aimed at, guests stay a long time. It is difficult to get upper management to help with difficult long term guests and evictions, leaving property level associates to deal with nightmarish situations. Stay far, far, FAR away.