Extended Stay Hotels Employer Reviews

checking guest and get to know them . I learned how to do the niteaudit paper work manager were go to work with some co-worker not so easy to work with the think the Owen the hotel the hardest part sometime was to help the guest but not impossible.had a good time with some of my guest that used to live in the hotel u got to know then a lot.

Customer service is an intrinsic part of Extended Stay, weather it is signing a guest in, assisting in flight reservations, supervising a work detail for the grounds workers or assisting long-term quests temporary move-ins. What I have learned is, when dealing with guests, customers, stakeholders, etc., there is a need to be met, and to be in a position – more...  to fulfill it is in itself a reward when done effectively and they are satisfied. The Business Mgr. is the kindest manager I've met, who has always had an eye for the staff. You can have a GT engine, but without wheels on your car, where does it get you. She looks well to her staff. Of course, the most difficult part is dealing with customers that violet others in the business of hotels. Courtesy and respect is always my first response, however, when the time called for it, the authorites needed to be called. Most enjoyable part of the job was seeing customer's needs met to their satisfaction. – less

A typical day at work for me would be waking up 6 am for my 7-3 morning shifts with a fresh cup of coffee ready to get shifts job duties done and making sure every guest is happy. My coworkers make a great team when everyones on the same page always making sure everything is done before we leave and communication is made. The hardest part of my job – more...  would be fixing mistakes through the system or having to help a disgruntled guest with a problem but its worth it when you make their day. The most enjoyable part of my job would be meeting new people everyday from different parts of the world, different personalities. – less

Performed daily operations including checking in/out guests, night auditing, producing reports, and assisting guests. The managment was great but the hotel could use some renovating.

The Temecula management team are unresponsive to suggestions made for improvement and do not know what positive reinforcement means. Could be a better place to work if there was a more experienced management team.

There is never a dull moment. Must be independent and self motivated to stay happy and employed.

I enjoyed working at extended stay america no complaints at all

A typical day at work was very busy.
I learned how to anticipate the needs of customers before they became needs. Nice management and co-workers. The hardest part of the day was not knowing if I would have 9hrs of work or 3hrs of work.

Come in count down drawer. Make sure all paperwork is correct for customer for Check In. Management good. Co-workers very helpful.

I usually come in and get the laundry started,check a few guests in and make a few reservations.My co-workers are great and management as well.I just would like to make some more money.

A typical day as a front desk or house keeper in the extended stay hotels is never dull. There is many different types of people that come into the hotel through out the day who are dealing with different situations. I learned how to deal with people of all ages with complaints and problems that I help solve. The whole hotel works together as a team, – more...  if one slacks the whole hotel suffers. A good team of co- workers is what makes a hotel a home for some. The hardest part would be not being able to help solve the issues the guest have. The best part would be seeing people from all over the world have a comfortable stay in Kansas. – less

This was the first place I worked at that was just opening, all the team members where very friendly

They treat you like a work horse. You are talked to like a work horse. You are asked to faulsify documentation.

The management are very nice and professional. Guests are treated very well. Clean rooms with kitchenettes

friendly and helpful staf helped me learn the job and become the best that I could be

I have work for this hotel since 2007, the co-workers are great and easy going. The manager is out going and very understanding person. The area manager is great as well. Is not like your usual hotel but its a awesome place to begin and work yourself up.

I enjoy working with the public, customer service is a big requirement for this job. There is also a lot of responsibility for a front desk agent, not only taking care of guests, but getting along with your co-workers as well, team work and getting along with others is key.
Having great communication skills on the phone is important too, especially – more...  dealing with the public and making accurate reservations. – less

very hostile environment, poor work ethic,good hotel but bad people

Enjoyed the customers I met. The hours were crazy for a part time job

I only worked at this hotel for two years, but it was by far one of my best experiences. They offered full benefits and the managers actually worked with the employees for schedules, time off, etc. It was a very comfortable place to work and people actually looked out for one another.