Extra Space Storage Employee Reviews

Showing all 180 reviews
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Great learning opportunity and work life balance
Property Accountant (Current Employee) –  Midvale, UTNovember 20, 2016
Extra Space Storage prides itself in it's wonderful culture and life/work balance. Hours can be very flexible depending on your schedule and quantity of work. Employees are very willing to help others especially on-boarding workers on their everyday tasks. There are always group/department/company activities that help build strong relationships among employees. There is a lot of opportunity for growth as the company expands, but many feel that the amount of work does not compensate for the pay.
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good starting point but no advancement
Site Manager (Former Employee) –  Atlanta, GANovember 18, 2016
no room for advancement,high insurance costs,nepotism run amok,lots of useless meetings,company not able to handle and staff all of the recent aquisions
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Very good company to work for
Self-Storage Facility Manager (Former Employee) –  Lady Lake, FLNovember 10, 2016
I learned about their competition between properties is very friendly but competitive. They insist on sales of insurance to all clients as they are self insured. Typical day is selling self storage, taking payments, contacting those in arrears, contacting those looking for storage, cleaning the property inside and out, confirming locks and move outs, walk through at least once a week.

My manager was very understanding and friendly. Hardest part was not being able to re-interview in time to be hired when the property was sold back to an investor of theirs.

Most enjoyable part was interacting with the clients on both the telephone and in person.
Pros
Large corporation with a lot of opportunities if you are willing to move
Cons
Evaluations not always for one year.
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Decent
Assistant Store Manager (Current Employee) –  Leaders Heights, PAOctober 22, 2016
I have worked here for going on two years now. The company itself is a great place to work for. The only issue I have is my DM for our district. If not for her I would continue to work here and have much better moral!
Pros
Pay, easy job.
Cons
Hours, work every Saturday.
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n/a
Property Manager (Current Employee) –  Allen, TXOctober 8, 2016
Could be a nice place to work if management was more supportive and spent more time with you. Perks good if your a store manager, got to live onsite. If this is a second income, it will work for you.
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OK place to get experience
Analyst (Current Employee) –  Salt Lake City, UTOctober 4, 2016
Typical corporate 9-5 work
You can get some great experience here and then move on to better paying positions elsewhere
Growth-oriented company
Not micromanaged
Pros
Great co-workers, location, stable company
Cons
Expensive benefits, below-market salaries, promotional opportunities are rare, lots of turnover
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Half Maintenance, Half Sales/Customer Service
Assistant Manager (Current Employee) –  Chicago, ILSeptember 23, 2016
This job is half customer service and half building maintenance. You spend a good third of your day following up on leads and communicating with current tenants. The other two thirds is spent cleaning the property and helping customers in many different ways.
Pros
Regular 40 hour work weeks
Cons
This is customer service
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Great Company Culture
District Trainer (Current Employee) –  Houston, TXSeptember 13, 2016
Great company culture, lots of training tools, opportunity for advancement but must be willing to relocate. Relocation could possibly be out of state.
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Was once good company but new management has changed company.
Store Manager (Former Employee) –  Pittsburgh, PASeptember 7, 2016
Poor paying job with good benefits. You run the day-to-day operations of your site. Great customers and an easy job. Management has become overbearing, sales driven and do not care about what is good for customers or their employees. High turnover and management is slow to hire so you work short-handed most of the time.
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Nepotism and retaliation - HR no help
manager (Current Employee) –  Palmdale, CASeptember 3, 2016
They say they promote from within. Thats' a lie , Go to hr you are black listed, In 6 years total raises 2.00.No personal life, no advancement , Unfair treatment of employees


Typical day. More work than 2 people can do but you have no help, Told you need to let the customer vent ( stand there while you are verbally abused and threatened, ) Belittle and undermine employees to customers (who are only following their procedures,)
Pros
its a job
Cons
Poor treatment, no advancement. Personal safety at risk
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Fun work place
Assistant Manager (Current Employee) –  Township of Howell, NJAugust 31, 2016
I have trained a lot of employes who have learned a lot of me. Doing auctions once a month. Making sure all the auction paper work is in order. making collections called to tenants who are past due on there bill. answering emails. making a monthly work schedule. ordering supplies. making bank runs for out deposits, counting the cash draw every night.
Pros
off on Sundays
Cons
health care is expensive, must work Saturday's
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ok place to work
Store Manager (Current Employee) –  MarylandAugust 22, 2016
ESS isn't a bad company to work for. As far as schedule's it pretty good for retail. No working late night, however everyone at the store level works weekends. Customer's can be horrible but nothing that can't be tolerated. Upper management are really starting to push sales goals and putting out list of the best and the worst sellers that everyone can see. Starting to feel like a number. Pay isn't horrible but it could be better. Employees wear a lot of different hats at this job. We clean(bathrooms,units,property) , rent storage, paint, handle deposits, drive sales. Overall I would recommend the job to someone in a typical retail job that is looking for advancement,
Pros
good hours for retail, pay is decent, some propertys have free apartments
Cons
short breaks, short staffed often
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Bad pay
Assistant Manager (Former Employee) –  Pasadena, MDAugust 16, 2016
The pay was horrible and the hours did not allow you to have a work life balance. Found myself in several life threatening situations.
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Loved my job. Wonderful rapport with vendors and customers
Site Manager (Former Employee) –  Corpus Christi, TXAugust 15, 2016
They have so many changes in the District Managers, with no communication amongst each other, then they blame the managers with their incompetence. I was let go making a site that was going to be shut down into a 97.4% occupancy from a 47% rating. with 152 great google reviews. If the new district manager does not like you, watch your back
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enjoyable place to work
Storage Representative (Former Employee) –  Saugerties, NYAugust 14, 2016
Normal office work,helping customers fine right unit for their needs,
Cleaning units,billing collections calls,selling boxes ,locks.
Pros
good people to work for
Cons
none
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Low Wages, No Security, No Advancement
Store Manager (Current Employee) –  Phoenix, AZAugust 8, 2016
Stores are grouped into districts with a manager overseeing up to 20 stores. Once you hit Store Manager you cannot advance unless you're in the back pocket of the District Manager and the Division Learning Manager. Assistants are hard to come by, retention is very low. Most Store Managers who work their tail off get nothing for their efforts. On the spot rewaed cards are taxed. We get paid way under the poverty level. If you are a single assistant manager you will not make a living wage. Customers are either fantastic or lying and worthless. We do not get paid enough for what we put up with.
Pros
Live on site
Cons
Live on site, job never ends, low wages, no help and no advancement.
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Definitely not a career
Site Manager (Former Employee) –  Charlotte, NCJuly 27, 2016
I started at Extra Space as an Assistant manager and acclimated quickly and was soon given a promotion to site manager. You do have the ability to manage your time when it comes to admin tasks.

Constantly being shopped by undercover spies feigning being customers is a ridiculous practice at ESS.

The compensation is not acceptable. High health Insurance costs.

There is no upward mobility past site manager unless you enjoy constant travel and living in hotels.
Pros
Time management
Cons
Pay
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A challenging atmosphere, with great need for superior customer service, and i loved it
Assistant Manager (Former Employee) –  Madison, ALJuly 21, 2016
Extra Space storage was indeed always challenging. However, i enjoyed and embraced every part of it. I dealt with many different personalities, but i enjoyed utilizing my exceptional interactive, managerial skills to bring about total satisfaction to customers.
Pros
Greater laverage to trouble shoot and rectify situation as an assistant manger.
Cons
No room for over time. No access to increase work hours.
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fun company to work for
Property Manager (Former Employee) –  Marshalls Creek, PAJuly 13, 2016
selling units to customers who needed space in their home, or who were moving into a new home, or needed space in their office
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Great company iffy management
Store Manager (Current Employee) –  Stafford, VAJuly 9, 2016
Would recommend, not in love with the business great place to work to get out of retail. Work load is not much but lots of outside work that vendors charge too much for, so you'll end up doing those projects
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Overall rating

3.6
Based on 180 reviews
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Ratings by category

Work/Life Balance
3.4
Compensation/Benefits
3.3
Job Security/Advancement
3.2
Management
3.2
Culture
3.4