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Extra Space Storage
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46 reviews

Extra Space Storage Employer Reviews

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Management
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Fast-paced, dynamic company.
PROPERTY MANAGER (Current Employee), North Lauderdale, Florida 33068 – May 26, 2013
Pros: management skill-sets development.
Cons: understaffed, few benefits, on-call 24/7 with no additional pay.
fast paced, dynamic, many hats to be worn at same time. Sales techniques to capture the sale used, conflict resolution to provide a win/win situation used dailly, budget review and monitoring, vendor selection, and daily competition analysis done. Training and daily task scheduling of subordinates done daily. Most enjoyable part of job was helping people – more... in their time of transition in their lives (the customer), and helping employees learn valuable life and management skill-sets. The hardest part of the job was the constant under-staffing of the facility and being on 24/7 constant call. The long-term co-workers were a valuable asset to me as they provided information to me about this large company corporate culture. Previously, I had either worked in a small company, or my own company. So this information about communication and interaction of various administrative functions and layers of this company was invaluable to me. – less
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productive work place
Assistant Manager (Current Employee), Santa Clara, CA – May 15, 2013
Pros: district manager and store managers of district 9695 are the best.
Cons: raises are like $0.40 if you have a great review.
good place to work if you really want to get promoted and live on site.
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Awful Management! Store Manager, DM, and other associates not fair.
Assistant Manager (Former Employee), Rocky Hill, CT – May 2, 2013
Pros: nice customers, great lunch places to go for lunch nearby, nice area to work
Cons: awful management, horrible company, charge their customers more than necessary, forces employees to lie to upsell to customers
I worked as an Assistant Manager for Extra Space for only 4 months, but in those months I gained a pretty clear picture about this company. THEY ARE AWFUL.

My manager was the most abusive and meanest women I have ever met. She made me feel like absolute garbage everyday! She even abused customers. Just an all around horrible person, with a superiority – more... complex. She even abused people at other companies. Ask anyone from the TD Bank in Rocky Hill near Subway and Arch II Sports Bar. They would tell me how she ranted and raved how incompetent they were. She yelled at them and swore. When I reported her, no one would stick up for me. One of the managers from the East Hartford store actually talked a lot of junk about my manager, but never backed me up when it came down to things.

I even told the DM of our store what was going on and he never did a thing about it! I will tell you this he talked about a lot of inappropriate sexual things in front of me. Like how he went to strip clubs and talking about bras with me. Ummm who does that?

I have never been given so many headaches working for a company. This place goes through a lot of assistant managers for a reason. You won't get treated fairly, no one will listen to you, and nothing is ever good enough. Also they are always changing rules and policies to the point where you will have no clue what is going on. Then when you are not performing to their standard because of your supposed lack of competence, the ball will drop, and you will go further down hill.

PLEASE AVOID THIS PLACE.

No one deserves to be abused like I was. – less
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I was part time worked on Mondays so Manager could a day off
Storage Consultant (Former Employee), Manteca Ca – April 28, 2013
Pros: work in town
Cons: cleaning very hot in side units in the summer
Provide assistance to Store Manger in maintaining daily operation of the site.
Show and rent storage units, balance receipts, collection calls, post payments,
process daily bank deposits, maintaining accurate records for each customer,
including contracts, insurance, address changes and correspondence.
Help keep units and grounds and units clean
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Shadey District Management in SoCal....
Storage Consultant (Former Employee), Claremont, CA – April 15, 2013
Pros: good hours, good tenants, easy tasks.
Cons: upper management is a little shadey.
I enjoyed working at the Claremont store with my direct store manager. We had fun doing our jobs. It was our DM that made things constantly difficult. I would only go back to work for them under a good DM, with the right pay and a guaranteed job for no less than a couple of years.
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Productive with fun co-workers
National Sales Agent (Former Employee), South Jordan, Utah – April 3, 2013
Pros: bonuses
Cons: work weekends, scripts
The days may start slow or very busy depending on call volumes which with the bonus structure helped drive to make more money, working with a team environment granted competitions with other teams and co-workers. Team leads were knowledgeable and helpful and the biggest downfall is this type of business isn't so much for a family environment and is – more... strict on times and made it difficult for emergencies or time off or to schedule for hours to accommodate, other than that it was an enjoyable place to work with fun co-workers and the opportunity to learn new skills in the storage industry. – less
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Rough place to work
Assistant Manager (Current Employee), Rosamond, CA – March 27, 2013
Pros: bonus monthly
Cons: healthcare is hgh, growth is impossiable
Extra Space could be a great place to work but it depends on your management team. Growth is hard and the pay is under what it should be. However you do get bonuses every month and raises every year.
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Great for someone with no kids
Site Manager (Current Employee), Collierville, TN – March 23, 2013
Pros: benifits, apartment if manager.
Cons: hrs
you spend about 75% out side cleaning and maintaing the property. You do everthing from clean units to fixing fences and paint floors.
You will spend the remainder of your time in the office taking payments and handeling customer issues. The hrs are 9:30 to 6 pm monday- friday and Sat 9-5:30. you work every sat. Again this is a great job if you dont – more... have kids. – less
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No future
Administration (Former Employee), Salt Lake City, UT – January 31, 2013
HR's motto is to hire the youngest and healthiest, if you fit into that category you might survive for a while at Extra Space. For the past 2 years they have been firing employees over the age of 40. They harass employees who use the insurance, or they fire them without a cause. I witnessed discrimination against women and age, they won’t hire smokers – more... and humiliate employees who are over weight. There is a low moral because employees are worried about loosing their jobs. They will only let a few employees’ advance or change departments. – less
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ContentEmployee – March 26, 2013

I have been with Extra Space for 5 years, I am over 40, female, use the health insurance and smoked for 4 yrs of my career here. I have been treated fairly and fit into just about all of the categories this person listed. There are many advancement opportunities (I have been promoted multiple times in 5 years) if you have the drive to better yourself and take control of your own career. Nothing is handed to you in any company including Extra Space.

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Progressive work environment
Assistant Manager to Store Manager (Former Employee), Waterford and Mt. Clemens, MI and Sidney,OH – January 24, 2013
Pros: flexiblity and benefits
I enjoyed working with this company and grew quite a bit while being a part of their team. Being a Store Manager you get to really know your site and customers. The re-pore that you get to establish with all of your customers is very fulfilling. Maintaining a property while having goals to achieve each month keeps things interesting while keeping you – more... motivated to be the best. – less
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Must be Responible
Assistant Manager (Former Employee), Pinellas Park, FL – January 14, 2013
Pros: large company, easy to move up, monthly bonus
Cons: little pay for lot of work (if dealing with an outside property)
An employee of ESS must be willing to work over the required job description. There is typically 2 people working an entire site, so if one person can't perform his/her duties, it is on the other employee to get the job done.
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Nice place
Storage Consultant (Former Employee), La Puente – January 8, 2013
Pros: nice customers
Cons: dirty storage units.
Opportunity to advance. Manager was nice and helpful. Job of constantly cleaning dirty dusty storage unit, dust mask a must.
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Advancing Company
Assistant Manager (Former Employee), New Paltz, NY – December 20, 2012
Pros: training available for promotions but on time table
Cons: typically worked alone.
The hardest part of this job was that it was posted as an administrative position but a lot of the work was physically demanding and not a lot of office work was involved.
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Opportunities for advancement
Assistant Manager (Current Employee), Sacramento, CA – November 8, 2012
Pros: pay, experience with people, unsupervised hours
Cons: medical is pricey
Great place to meet and interact directly with customers and co workers. My leadership team offers help to everyone who needs it, and the district manager couldn't be any more helpful. There's lots of opportunities for advancement (but some positions require relocation) and the job is easy to do. Some customers can be a little hard to work with, but – more... a little common courtesy goes a long way. Lots of cleaning & property maintenance but none too difficult. Upper management had visited our sites about twice a year and make themselves available for employees when needed. Great pay & incentives, dental is affordable, daily tasks are a piece of cake, and company gatherings are awesome! – less
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Very busy and productive
Assistant Manager (Current Employee), Arnold, MD – November 1, 2012
Pros: great oppurtunies
Cons: hours
Stay busy every minute of the day, always something to do while at work.
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Great management team and incentive programs!
Facility Manager (Former Employee), Round Lake, IL – October 30, 2012
Pros: great incentives
Cons: too many hours and weekends
Managing a very large property. Ensuring company standards are consistently met, and policies are enforced. Problem solving for customers, and doing rentals of storage units. There is a lot of cleaning involved. Co -workers are great, and work as a team!
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work from front desk to manager
PROPERTY MANAGER (Former Employee), Las Vegas, NV – October 15, 2012
Pros: customer service
Cons: break in units
this was a great learning place i move up the company fast to a manager
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Great place to work
Assistant Manager (Current Employee), Duluth GA – September 19, 2012
Pros: benefits(dental and vision) and incentives
Cons: health insurance is very expensive
A typical day at work consist of renting storage units, dealing with customers, taking payments. I learned a lot about time management. The management as well as co-workers are great. The hardest part of the job is making sure your numbers are great. The most enjoyable part of the job is getting to know people from all over.
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Good job with good people
Customer Service Specialist (Current Employee), South Jordan, UT – September 18, 2012
A typical day at work consists of a lot of phone calls from stressed out people looking for storage and some online chatting to assist customers with the website.

I have learned to be patient and diplomatic while helping customers to understand our process and our company as well as how to utilize my tone and verbiage to close a sale.

The management – more... team have been outstanding, as they really care about their employees and show it by making themselves available to any employee to listen and help find solutions to problems while also promoting positivity and providing feedback on how to improve and achieve success.

My coworkers have been some of the best I've worked with. There is an atmosphere of comradery, support, positivity and friendship unlike any other place I've worked at.

The hardest part of the job is learning how to utilize the sales script effectively as combined with one's tone in order to close the sale consistently on each call.

The best part of the job is either my coworkers or the pay rate/bonus potential. – less
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ok job
Assistant Manager (Current Employee), Houston – September 5, 2012
Pros: a small bonus every month
Cons: 30 min lunches
I love my coworker but not much advancement to move up , and every year they cut hours..
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About Extra Space Storage

When closets are bursting at the seams and garages are overflowing, Extra Space Storage gives its customers room to breathe. One – Read more