General Manager #174 (Current Employee) – Grand Junction, CO – December 18, 2016
As the general manager, you will have opportunity to run your store as you feel appropriate. This company is growing and there is plenty of room for advancement. I love the communication between corporate and individual stores. You feel as though you have a full support system behind you cheering you on. There are several perks for GM's for Eyemart, but some of the outstanding are: free health benefits, quarterly bonus, and quarterly drawings for prizes.
Favortism is a big role in this environment. Retail is treated terrible by the lab staff. Male staff is extremely favoritized in the work place. I would not work here again. The quality of the lenses and frames comes out terrible and the manager does not take responsibility for his work and rather dispenses it out to the customer.
General Manager (Former Employee) – Grand Rapids, MI – August 4, 2016
If you are an hourly employee RUN. Every other company will pay you a minimum of $2 an hour more. If you are Management I am sorry. Eyemart is a non evolving company giving their employees archaic tools to do their jobs while charging the customers more then the competitor and justifying it by saying our prices are low because we offer 2 for 40 or 2 for 80. Yes if you want a pair of glasses that looks more like it belongs in a dollar store. Eyemart is still raising prices while everyone else is lowering prices.
Eyemart views their hourly employees as 100% expendable. If you work there for 6 years you will still only be making .50 cents more then a new hire. And they will make you believe that you should be grateful. Though it is probably impossible for an hourly employee to make more than 30k a year with an average being closer to 23k. Every single employee at home office makes well over 35k a year down to the lowest person.
Eyemart Express was a good company to work for, as far as I can tell, but I'd have to mention the fact that I was hired to a position that din't even exist. I thought I would be a salesperson, but I ended up carrying the entire burden of dispensing, repairs, adjustments, phone calls, and greeting the customers. I didn't make commission since I didn't sell anything. Being 18 at the time, I didn't really care, since I just wanted money. However, the stress of the job was too much to handle as people in sales piled responsibilities on me. Lots of office politics.Oh, and I must mention that they didn't really train me at all. On the sort-of-brighter side, I was very surprised at how much business they got, so they had to be doing something right. There were a lot of incentives and competition within the company, too, which I liked. Overall, working for this company was a mixed bag.
long breaks, long shifts, plenty to do, regular schedule
stressful, tough customers, lack of training, schedule not flexible, office politics
Lots of room for advancement and always new things to learn
RETAIL OPTICIAN (Former Employee) – Fort Wayne, IN – May 2, 2016
It was a great place to learn more about the eyeglass industry and about how the human eye really works. It allowed you the opportunity to advance at your current site or relocate to other sites across the U.S.
Worked here for a little less than 3 months. High employee turnover rate. Lunches were given half an hour before your end of shift. Constant schedule changes, sometimes the same day it would change to where you would have to stay hours after you were originally scheduled. The manger was blatantly racist. Coworkers were amazing but the manager was not a manager at all. I went on vacation of which was approved prior to being hired but while I was away Manager changed the schedule again and didn't inform me. I was written up for not showing up. Many patient and employee complaints to upper management went without any notice. Could be a great place but not with the current manager.
Located next to kohls!
Terrible management, way to many test/ quizzes that most have very little bearing on the job
If you need a job then definitely not the worse place to work. Generally speaking not a career but a suitable stop gap. When business slows down they may send you home early which can eat into a all ready lower tier paycheck. In all truth fullness if you do not have a college degree, or a trade, or a verifiable skill and or a lengthy work history with experience than this is a great place to work and possibly hone skills useful for advancement within the company or another company in a related field.
Below average pay. Not the worse hours but still definitely retail hours.
Customer service/Optician (Current Employee) – Green Bay, WI – April 5, 2016
I have learned so much about the optical world working for Eyemart Express but I have also learned how to communicate with people both over the phone and in person as well. My manager is very understanding when I need help with a problem and my coworkers are always willing to help me troubleshoot when I get stuck on something.
A typical day would usually run pretty smoothly as long as it didn't get too busy. There was a trainer there when I was hired so I learned a lot and perfected my technique easily. They went through three store managers in a years time and none of them could manage the store very well. My co-workers made it fun to go to work everyday, everyone worked well together. The hardest part of my job was trying to keep everyone to help clean the lab and keep it clean. The best part about my job was running a job from start to finish and knowing that I had made those glasses myself and that I was good and fast at it.