Pros: monthly and yearly bonus for good preformance
Cons: there were multiple times where i would work between 10.5-11.5 hours with no lunch or break
During a typical day I would assist customers with personal financial needs, audit accounts, clean, and work on collection accts. I learned alot about people and how to read them to better assist them. My co-workers were excellent and always came to me with there problems or questions. Management needed alot of work. They would claim that we follow the companies core values and all collection laws but in the same breath require that we harrass our customers with overbearing phone calls which was against the FDCPA and if we didn't do as asked we would be punished. They also left us no family or personal time. Wether it be a day off, vacation, sick, or medical leave they would constantly be calling and requiring you to help with no pay. The hardest part of the job was dealing with the
Area Manager since you never knew what mood she would be in or how she would stab you in the back that day. It got so bad I even had to be medicated by my doctor to deal with the stress of dealing with her. My customers make my job worth coming to everyday. Without them I never would have worked there as long as I did.