Cons: schedule, pay raises, understaffed, glorified garage sale, stinky people, cock roaches, drunks, drug addicts, these people bringing in firearms.
I worked for this company for over 3 years. I unfortunately became a part of the company after ezcorp acquired the current company I work for. I have been told that it was a wonderful place to work before that happened. Promptly after being hired, I was written up my 2nd month working there for not selling enough warranty's. I was never told this was – more... a job requirement before taking the job and they take it pretty seriously, its pretty hard to sell a warranty on a snap on tool or any tool that carries a manufacturers lifetime warranty. They expect you to sell warranty's on everything, its a constant thing for them to gripe about, when in reality most people assume there is a warranty included. Nine times out of ten we lower the price to include the warranty to keep upper management off of our backs. They are now open on Sundays, which started about a year after I started working there, I of course worked every Sunday for 3 months straight until I complained about it. This is an excellent way to kick your employees while they are down, it gets better though. They now open on national holidays when everything else is closed and expect you to work for 3 hours. Don't worry though, they will cut your schedule later in the week to prevent you from getting overtime. One of the genius's at the main office came up with the idea of staying open until 9 around Christmas, Valentines Day, and Mothers Day, its normally a ghost town and safety starts becoming an issue after dark when you have large amounts of cash. Don't worry about that either, because they will have you come in at 2 to prevent you from getting overtime. I see this as a poorly run organization that has too much fat at the top. Making money in this business is like shooting fish in a barrel, the people will come when you are open and bring the same stuff. What they fail to realize is they only alienate their good employees and don't make anymore money. Working here is like working at a permanent garage sale, the problem being everyone comes in for a deal and we are not allowed to make deals on the new stuff that has not been out for sale long enough. If we discount something we get a stern talking to from upper management. I pretty much hate this place and will hopefully be gone very soon. Do not work here, you will regret your decision. If you want to work at a corporate pawn shop chain go to Cash America, they at least observe holidays for their employees. – less