Getting your Field Service feet wet
Field Service Technician (Current Employee) – Dallas, TX – November 14, 2016
Great starting point for those who just got their basic computer game in the box (A+ Cert, Etc) needing some recognition in doing hardware based computer repair work..
Typical day is you check your tech portal for work usually up to 3 assignments in a day.. make contact with customers and let them know when you will able to come by and service their equipment. you go to the parts pick up location get your parts, drive and do the repairs and if the parts are not consumable typically you will return the defective parts in the same box with provided return label.. Assignments typically run 30 Min to 1 hr and 1/2.. Most of the work is laptop based. some assignments can go longer than 2 hours, especially with Laptop Motherboard replacements.
Management is very helpful in getting new comers started, available if you got any questions or concerns how processes work. client customers always there to help as well..
Depending on your area can be plenty of work.. or not all that much.
May want to have a flexible 2nd job on deck while doing this one if in one of those low work areas..
Learned that working on Laptops today are much easier compared to when they first came out.. no soldiering wizard needed..
Best part is getting out there and meeting people.. and each system you happen to work on presents it's own kind of unique challenges.
Company gets you certified for the work you will be doing at no cost for the certs.
At times little to no work, Field assignments can be long distance traveling and not contiguous to be done in a day, Tools for the work not provided, Use own car.