Senior Service Coordinator (Former Employee) – Columbus, OH – May 9, 2017
This company is built on and operated on shady business, had less than comparable management and lacks job security. The platform that this company has does not allow for growth and they want to expand without reallocating the proper resource and personnel, do not recommend.
CSR (Former Employee) – Phoenix, AZ – April 18, 2017
The workspace is cramped, no cubicles, just tables. Favorites are rewarded despite skill or ability, and have there own attendance requirements. The Call Center Manager only shows up part time. When he is there, he is weak, ineffectual, and easily minipulated and misled. A joke of a manager. It's not a bad place to work while looking for another job, and there really are some good coworkers there.
Benefits are not equal to employees in other departments
Service Dispatcher (Former Employee) – Columbus, OH – April 12, 2017
Facility Source is a great workplace if you are looking to get into the facilities maintenance industry. It is very fast paced and if you can keep up there is never a boring moment. I highly recommend.
Service Coordinator (Former Employee) – Columbus, OH – October 25, 2016
The company lacks proper systems, doesn't take criticism, and does not value their employees. There is discrimination against women that is evident. There is minimal pay increases and the more capable you are means the more work you do with no compensation. There is no leadership and no expectations truly set.
The pay can be decent depending on what department you are in
They do not care about their employees, there is no organization
Interacting on a dailey basis with some of the same vendors was a pleasure.
Customer Service Representative (Former Employee) – Columbus, OH – July 31, 2015
Most co-workers worked on edge as management policed the floor making you feel as if you were not an adult. The work was enjoyable, but no one should go to work every day fearing it may be their last day there. The pay does not compete with others in the industry.
Support Center Representative (Former Employee) – Tempe, Az – July 17, 2015
Typical day tasks are repetitious. Fun and Energetic People to work with and assist on a daily basis. Hardest part of the job is not having efficient training for new programs but coached on "mistakes" instead of updated.
Like the old cliché goes, too many chiefs and not enough Indians is the absolute truth!!!
VP of my area. (Former Employee) – Phoenix, Az – June 30, 2015
This company has no management at all! When the other reviewers say" very high turn over" that is an understatement of biblical proportions. This companies employees have very little HVAC/R experience and they(Facility Source) claim to have extensive HVAC/R Background. That must be why they are losing major clients.
Regional Service Manager (Current Employee) – Phoenix, AZ – April 6, 2015
The most enjoyable part of this job is working closely with my coworkers. I enjoy the close working relationship I have with my fellow employees. I have learned a lot about the facility management model they currently use here at facility source. The hardest part of this job is also the most rewarding to me. The hardest part of my job is learning what to do. I didn't receive a lot of training on what my responsibilities are here at facility source. I had to learn as I went. I enjoyed learning my roll and creating a desk top procedure for my team. This is both challenging and rewarding.
Systems Administrator (Former Employee) – Tempe, AZ – December 12, 2014
I liked working for Facilty Source. It was a fast pace call center environment and systems and componets needed to operational at all time. I liked saying on top of the tickets and my other duties. The only thing I did not like about this company is that they will not keep the best employees. They have a very high turn over rate.
Market Coordinator/Customer Service Representative (Former Employee) – Worthington, OH – October 17, 2014
My work day involved submitting varies work orders for companies and getting the appropriate vendors to the locations. While working at Facility Source I learned how to multi- task. When ever there was a problem I always had co-workers and a strong management team to fill in the gaps. Hardest part of my job was having to leave, and the most enjoyable part of my job was the relaxed and comfortable work environment.