Customer Service Representative (Former Employee), Columbus, OH – December 15, 2013
I enjoyed working at Facility Source. I contacted and arranged emergency and non-emergency maintenance service for retail locations nation wide. It was rewarding receiving a positive feedback from store managers every time a maintenance issue was effectively resolved by a quality vendor I contacted.
Pros: entered contests and won, had the highest call volume
Working for Facility source was an incredible experience due to the fact that we created maintenance work orders for retail stores, I enjoyed my job but once they were under new management things started changing.
Account Manager/CSR (Current Employee), Columbus, OH – October 10, 2012
Pros: relaxed enviroment
Cons: short pay
● Responsible for taking inbound calls in regards to maintenance issues and problems. ● Conducted follow-up calls with all customers to confirm satisfaction of service. ● Entered all service request information, scheduled service calls and dispatched service technicians in regards to service and repair issues.