Customer Success Manager-FICO (Current Employee) – San Rafael, CA – July 22, 2015
On a typical day I protect the baseline of revenue incoming from my assigned accounts and make sure clients use their products and services to their full capacity, I am the bridge between clients' needs and product management, sales organization., product support and account receivables.
Management trusts my work and does not micro manage.
Best part is interaction with clients in various languages.
Accountant (Current Employee) – San Diego, CA – March 20, 2014
Come into office and do what's required and bosses usually don't bother you.
Company tries to boost employee morales by hosting a lot of fun event throughout the year (St. Patrick Day, Cinco De Mayo, Octoberfest, etc..). At the events they hold contests, giveaways, provide food, beer, and entertainment. It's fun.
free lunch during busy schedule, free gym, free food & beverages in breakroom
A lot of friendly and helpful co-workers. Most managers are easy to work for. Advancement is slow and raises are not always given.
Bus Processing Engineer (Former Employee) – Shoreview, MN – February 22, 2013
Overall, I enjoyed working for FICO. Initially the benefits were great, but as time went on they worsened. The company can't really be blamed for that as the new federal laws come in to play. Co-workers, more often than not, extremely helpful and kind. Training not always easy to come by. I relied most heavily on co-workers with more experience when introduced to a new area to be learned. The upside is the availability of online learning tools. The majority of the managers that I worked with were very helpful. It is difficult at times to get promotions and raises. The company assesses reviews on a bell curve, meaning that 2% of employees will get a bad review, and very few allowed to get really good reviews. Most people will fall into the mid category of 'achieved expectations'. The work/life balance seems more dependent on the team you are on and the role within that team.
casual atmosphere, people are friendly, good coffee and other beverages available for no charge. hours are flexible, depending on manager.
healthcare benefits costlier each year, frequent layoffs, if job level lower than mgmt., you may not always get a raise, some internal cliques - as is common in most companies
A fun environment now turned between a rock and a corporate hard-place
Engineer (Current Employee) – San Diego, CA – October 24, 2012
Work 8-12 hour shifts, days, nights or weekends to meet deadlines. Co-workers are the reason to come in. Work can be challenging and rewarding. Hardest part of the job is watching all your co-workers being let go or outsourced.
co-workers, challenging problems
upper management, resourcing, long term decision processes, tricky training programs
Amazing company that provides plenty of growth, learning and culture.
Executive Assistant to EVP & Office Manager (Former Employee) – Boston, MA – August 1, 2012
Fair Isaac was the best experience I have ever had during my career. There was never a typical day at work, which provided me with an outstanding opportunity to learn, grow and be better at my craft daily. The management team was instrumental in providing all the necessary tools to perform your job well and help you to always strive to be better. My colleagues were the best and continually mentored the staff. We were all a team and treated each other like the client. The more difficult parts of the job were juggling the many responsibilities as a result of lay-offs during tough economic times. You took on whatever was necessary to make sure the job was done and done well. I will always be greatful for having met such a brilliant and talented group of individuals that treated everyone on a level playing ground.
• Analyze claims to determine negotiation leveraging points. Initiate telephone calls to provider to determine if they are willing to negotiate. Generate proposals to send to the provider for review and signature ensuring. Conduct follow-up phone calls as necessary to finalize claims.