My daily responsibilities began by first checking the Corporate Compliance hotline, and catching up new on e-mails. I then would check my list of outstanding duties and after prioritizing them, then started completing them. Having not worked in a Behavioral Healthcare environment required me to quickly acclimate myself to the rules and regulations of the TJC, CMS, DMHA (Department of Mental Health and Addictions), and DHHS. Additionally, I began to understand the disease of addiction and the recovery processes requiring lifelong support.
A number of administrative were new, but some of the senior administrators were helpful in advice giving, direction,and imparting knowledge of the facility's history.
The hardest part of my job was assessing and mapping processes that identified improvement opportunities( through implementation of Lean Six Sigma methodology) , yet having difficulty with long time staffers to effect these improvements.
The most enjoyable part of my job was knowing that I was helping people and part of a great team.