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FairPoint Communications
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48 reviews

FairPoint Communications Employer Reviews

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  • Job Work/Life Balance
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Job Work/Life Balance
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Love My Job and My Customer I Serve
Special Service Technician (Current Employee), Portland, MEDecember 13, 2014
Pros: amazing health care and benefits with great pay
Cons: system issues that limited my ability at times and having to find work arounds.
As a Special Service Technician I had the blessing of working with the largest accounts the phone company had. With this came the responsibility of establishing a trust with the customer's I served. My customers knew that I was reliable, patient, an excellent trouble shooter an I would not give up until the customer was back on line and happy with my – more... finished product.
My managers also knew they could always count on me to take on a job others would not, to always be willing to learn and be up to date on the newest technology and knew that I would always be a positive spirit willing to do what it took to get the job done. – less
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Professional and new adventure
Account Executive - Retention (Current Employee), Manchester, NHDecember 8, 2014
Pros: work from home, team and direct supervisor
Cons: training and support staff
Typically worked from 8-5 Monday through Friday.
Was part of the new organization of Retention for the company working existing business accounts.
Loved the team I worked with and my direct supervisor was very supportive and pleasure to work for.
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productive business environment
customer service representative (Current Employee), South Burlington, VtNovember 23, 2014
Pros: friendly co-workers enjoyed helping people
Cons: system issues and delayed orders
I have enjoyed working at Fairpoint for 19 years , originally it started out as Bell Atlantic, then changed to NYNEX , then Verizon ,now Fairpoint is owned by Hedge Funds and we are on strike. I loved working with my co-workers and the hardest part about my job was apologizing to customers about our systems not working properly and orders having a difficult – more... time going through. Ever since Fairpoint bought Verizon out it has not been the same company it once was. – less
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Hard work, meat packing business
CENTRAL OFFICE TECHNICIAN (Current Employee), Manchester, NHNovember 14, 2014
Good co-workers. Treated fairly by management and owners.
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Co-Workers are like family.
Customer Sales and Service Representative (Current Employee), South Burlington, VTNovember 5, 2014
Pros: great pay and benefits.
Business hours of M-F 8am-6pm work well for working families. I have exceptional customer service skills thanks to my experience with the company. Managers and co-workers are more like family because we have worked with each other for years. The hardest part of my job is encountering a situation I cannot care for immediately. The issue can be escalated – more... and will be cared for however, I like to see things through from beginning to end. The most enjoyable part of this job is speaking with and assisting our customers located right here in New England. – less
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call center environment, but with relaxed atmosphere. self paced job enrichment.
Central Office Technician (Current Employee), Manchester, NHNovember 5, 2014
Pros: relaxed work environment
My day typically starts by signing on to the phone system to be available to help field technicians troubleshoot dsl problems at various customer sites, residential or business. In between calls I acknowledge dsl trouble reports called in by customers and triage them by running a battery of test to determine if it is a physical trouble that needs the – more... creation of a work order and dispatch of field technician or if is a trouble that can be resolved at the center level. Troubles at center level can be as simple as a cross connect that has been deleted and needs to be built back in or a network congestion issue which requires a dsl circuit redesign.
I had little to no background in the systems used when i started the job, i would have to say learning all the new software was probably the most difficult part of the job. Co-workers were always there to lend a helping hand and help train. At no point did i feel any pressure to get up to speed by the management team which made things easier. The most enjoyable part of the job, was being able to resolve a customers dsl trouble at center level and get them back online without having to dispatch a field technician which can sometimes add two to three days or more before the customers trouble is resolved. The phone call to the customer to let them know that they are back online with such a short turnaround time is usually an enjoyable experience. – less
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horrible
Contract Administrator (Former Employee), Charlotte, NCNovember 5, 2014
Cons: all
The company has bad moral and makes you feel unsettled. You never knew if you would have a job the next day.
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Company in Transition
Central Office Technician (Current Employee), White River Junction, VTNovember 4, 2014
Pros: great pay and benefits
Cons: undergoing massive changes
The company is undergoing major changes as they progress from an ILEC selling POTS lines to a 21st century technology company focused on delivering IP-based products.
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Every call is different, most days are not typical
Repair Clerk (Current Employee), Chatham, NYOctober 10, 2014
Cons: working nights and weekends
In a typical day I arrive at work 15 minutes before the start of my shift to get signed on to multiple computer programs that I will need to use during my shift. Once my shift starts I am required to be "available" to take repair calls, I take a call, put in a trouble ticket, assign it to where it needs to go and then go back "available" to take other – more... calls. I am responsible to watch and monitor multiple alarms from various companies, using multiple programs for monitoring. I am required to advise my co-workers of any information that may affect the entire department, such as phone outages in any area, technicians that have been called out and where they have been dispatched to. – less
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Great company
Customer Service and Sales- Team Leader (Former Employee), South China, MaineSeptember 10, 2014
Pros: personality differences
Cons: personality differences
I hated to leave the job I saw myself retiring from. When the office closed I was heartbroken but I understand the needs of the business. There were challenging days, as with any job, but overall I enjoyed what I did there and enjoyed working with so many devoted people.

The personality differences were the PROs and the CONs to the job. It is all in – more... how you perceive and allow yourself to respond to them that matters. – less
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Great place to learn and advance
Supervisor (Current Employee), Dover, NHAugust 1, 2014
If you are looking for a place that pays you well, and you would like to learn, grow and work with really good people, this is the place for you.
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Loved my job and the people I worked with.
Adm. III to the National Director of CS&S (Former Employee), South China, MaineJuly 16, 2014
Pros: loved my job and the work i did.
Cons: company having to down size.
Busy and productive work place. I loved my job but the site is closing. I have worked closely for the Director of CS&S as well as the Director of Labor Relations. I was in the same building as the call center reps and bonded with them. I appreciated their position and in return they appreciated me as management. The hardest part of this is the down – more... sizing and the most enjoyable was that I loved going to work each day never dreaded going in or doing the work. – less
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Terrible place to work
Outside Plant Technician (Current Employee), Manchester, NHMay 27, 2014
I have worked here for over 17 years, and have been merged/acquired 4 times. Each time it gets progressively worse. Whatever you do, don't work here....it isn't worth it!
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Don't know what to expect each day at the office
NH PROJECT MANAGER/OSP ENGINEER (Current Employee), Manchester, NHFebruary 3, 2014
Manage & Implement Engineering work orders while managing several service order databases. I learned to multitask in an efficient manner. The hardest part of my job is getting there and back home, I have a long commute.
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Some great employees- dying business and awful upper managment
Senior Manager/Security (Former Employee), Portland , MEJanuary 7, 2014
Just a dinosaur of a business model- poor marketing and the worst HR department ever- from Director down- great employees- from Director up- nightmare, out of touch management.
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No longer a growning company
IMPLEMENTATION MANAGER II (Former Employee), South Burlington, VTDecember 10, 2013
Pros: great pay, decent benefits.
Cons: dying industry
In my 18 years working for FairPoint I have worn many hats. Having started out in Operator Services and working my way up to mid level management I have seen it all. I have been with the telephone company since it was the only option for many. As competition grew and access lines dwindled due to competition and mobile alternatives I found that I was – more... always picking up more and more work and my time was being spread over more and more things. I welcomed work, but I wasn't feeling excited about what I was doing or where I was working. – less
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Tough place to work as the company is struggling to survive.
Senior Manager/Security (Former Employee), Portland MaineNovember 5, 2013
Pros: good comp and benifits
Cons: poor upper management and cash strapped
Long days, short on support as company is running very lean to protect capital. Management is very uneven as the company struggles. Great co-workers and from the directors down- very strong and dedicated work force. Looming strike in 2014 is a big problem.
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Great place to work
Business Solutions Analyst (Former Employee), Manchester, NHOctober 31, 2013
Pros: great work environment
Cons: low pay for what the job required
8am - 5pm

SQL Programming
Retail Process Assurance
Ensured flow of orders from one system to the next

Good management

Great Co-workers

Manager lived out of state, hard to contact

Working with great people
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Great place to work
Engineer (Current Employee), MaineOctober 18, 2013
Pros: great pay, good benefits and nice home life
Cons: may have to do union workers job if they strike
When I first started about 4 yrs ago it was shaky. Now that the management has made significant strides in improving products and investing in their fiber infrastructure things are much better. Most of the jobs cut were management jobs however there is a new contract coming up for the union folks in 2014. The company is seeing a brighter future no doubt – more... and even thou with the management cuts my work load has become a bit more I am still fine with having a good paying job, good benefits and a great home life. – less
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Set my own schedule
Engineering Associate (Current Employee), Chatham, NYOctober 7, 2013
My company works with me and lets me balance home and work life

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About FairPoint Communications

FairPoint Communications provides local and long-distance phone services, which account for nearly half of sales, as well as broadband – Read more