Productive workplace with a complex IT infrastructure
Help Desk Specialist (Former Employee) – Harlem, NY – May 27, 2013
A typical day at fairway as Help Desk Specialist included:
Respond to employee's computer queries and problems in a timely manner. Respond to down server, system outages, telecommunication issues/problems, and LAN situations. Coordinate resolution and escalate to vendor (outsourced system and service support), as appropriate. Production reports generation for Upper Management. Generates ad-hoc production reports upon users request. Update a knowledgebase database with daily technical issues, Maintain a daily log of work done categorized by job type. Worked in a collaborative work environment, assisting co-workers, and training new employees. The hardest part of the job was the job schedule; there were not weekends off, neither holidays. The most enjoyable part was the challenge of resolving new issues every day; acquiring a valuable technical experience.
Good job environment. Excellent upper management and co-workers relationship.
Not a well-defined IT staff salary policy.