Customer Service Representative II (Former Employee) – Lake Mary, FL – May 2, 2016
As a MSR (teller) sales goals are strongly strongly encouraged to meet every day if goal not meet monthly job can be terminated. Most turn over is 3 months to 1 year do to transaction errors and stress do to pressured sales goals causing unhappiness with job or laid off because of sales goals not meet. Good job for used car sales men back ground.
Hour's and pay good for mothers and College students
member service representative / call center (Former Employee) – Orlando, FL – September 16, 2015
Focus on referral goals a lot. quit a few MODs and some of them are not very helpful. Release time counts against you, have to answer calls within three rings. Member can only stay on hold for two minutes at a time. You have to keep checking with member every two minutes or you will get an IM from manager letting you know member on hold for more than two minutes. This can be Very annoying especially if you are waiting on an answer or help from management which can take forever for them to get back at you. Also the policy about attendance isn't the best. You are allowed the first three and any beyond that will count as a point against you. It doesn't matter if you have a doctors note. By your third one, you will get a write up. The call center can be stressful, a 30 minute lunch break isn't enough to get your mind right. Calls are recorded and you are evaluated every month on five picked at random. MODs are always eating, most of them and gossiping.
Typical day would be to handle customers transaction in a timely manner. Offer products that are offered. Being as this is a credit union, and having worked in a bank, learned that credit unions are more geared towards the success of their members. Management, overall coached in areas of sales and kept on top of your numbers. Helped in areas in which you were struggling. Co-workers were so much fun to work with. It was like family. Hardest part of the job was trying to offer the same product to the same customers that frequent the credit union on a daily basis. Most enjoyable were the holidays and the different ways that they were incorporated into offering products.
Contests between branches and winning a day out at Universal Studios
Fairwinds is a great place to start out working. After being there for a few years you will notice that management will do what they want regardless of whats best and seniority will get advancements before the more qualified. If you are a young person looking to add something to a resume it is a fantastic starter job to get you out of a waiter or other non professional occupation.
Former employee. (Former Employee) – Orlando, FL – April 19, 2013
My honeymoon was great and I loved it!!! However, even if you like it.... The whips and chains start to hurt after a while and you are waiting for divorce or death.
Sr. and Executive Management manages by fear, arrogance and cluelessness. Yet they have managed to guarantee heir own positions and high salaries for years, despite poor employee moral, high turnover rates, low ratings and consistently falling short of goals. The "Pass the buck.." mindset is alive and well and supported. They have very old and outdated manual processes that provide poor results and guarantee human error at any given stage of the processes. Multiple forms and models that are easily manipulated and consistently change without notice. Management is aware, yet do nothing and many underlings have lost their positions as a result with no regard for anything else. Note: these are hard working people, supporting their families and managing various personal problems in a poor market. Yet they are loyal, overworked, and abused Dailey.
I understand, jobs are short in supply, so apply/accept...regret it and do like all else...keep looking!!!!
Enjoyed working with the Staff as well as the educating the memmbers.
Member Service Manager (Former Employee) – Maitland – January 11, 2013
At Fairwinds Credit union you are always learning finance and how to best help the members, when it comes to saving, investing and most of all whats best for them. I had a lot of training with sales learning how to approach the members, what opportunities will be the right fit . By suggesting different products and service which would meet there needs. The members don't always see the whole picture, It's important that we educate and communicate with the members to provide accounts, service information and assisting the members in resolving account differences this has help them to better undersand and keep them abreast with their accounts. I worked well with my co-workers by utilizing sales management skills to foster a coaching group, Motivation and helping someone move up in the company makes it all worth the environment within the services center to ensure overall product and service expectations are met. The hardest part of my job is when I don't take part when I'm out sick. The most enjoyable part of working at Fairwinds Credit Union is seeing the smiling faces of the members and the staff after a day at work making someone happy.
Fast-paced and customer service driven environment
Member Service Representative (Former Employee) – Orlando, FL – October 27, 2014
Daily teller transaction for members to go along with sales goals. Fast paced. Experienced many challenges, but with the help of management, was able to conquer them and be productive. Employees were very supportive and made the go by quicker. Everyone is always there to help.
To obtain a position utilizing my acquired knowledge and experience while offering the opportunity for professional growth and development.
Call Center Member Service Representative (Current Employee) – Orlando, FL – July 12, 2014
To help and meet every member needs with accuracy and in timely manner. To Develop new personal and business relationship with members in order to maintain and keep a good member relationship and be able to assist members with new products to fulfill their needs. To provide an exceptional Member services and resolution to customer complaints, concerns, inquiries and maintain confidentiality of members information policies and procedures.