Fairwinds Credit Union Employee Reviews

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Fairwinds Credit Union is a great place to work
COMMERCIAL SPECIAL ASSETS OFFICER (Current Employee) –  Orlando, FLSeptember 9, 2017
Fairwinds Credit Union is a great place to work. I've worked with them for 9 years and have developed many friends, associates and business contacts. The culture at Fairwinds promotes member advocacy and family. They take the mission of promoting financial freedom seriously and provide excellent customer service with this in mind.
Fairwinds won the Orlando's Best Place to Work on numerous occasions. I highly recommend Fairwinds Credit Union as a place to work and do business.
Pros
Active in the community
Cons
Limited growth potential
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Excellent way to start a career
Mortgage Loan Originator/ Sales Manager (Current Employee) –  Orlando, FLAugust 11, 2017
I love working for Fairwinds the pay is great & I have a wonderful crew but I would rather have one main area to focus on, such as mortgages. In my current role, I wear many different hats & I feel I can be a more productive employee focusing in one main area
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All about the bottom line
Member Service Representative (Former Employee) –  Orlando, FLAugust 3, 2017
All the company cares about is the bottom line. At the branch you need to make referrals or else you will be written up and there is never enough staffing and call center is a joke. The VP is a horrible person, he picks and chooses favorites and if you aren't one be prepared to pack your things. Turnover is so bad like you wouldn't believe.
Pros
Pay is decent
Cons
Management
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Run away
Member Service Representative (Current Employee) –  Orlando, FLJune 27, 2017
This is the worst company I have worked for the call center is no place where you can advance. The managers are unhelpful. The thing they care about is you answering the phone.
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Excellent place to work.
Financial Advisor Representative (Former Employee) –  Orlando, FLJune 9, 2017
They trained you and help you advance to your maximum capacity achieving your professional goals. Benefits are also well proportioned and is my experience you can advance within. Recognizing your efforts are a common practice and you will be rewarded for them.
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Loved it
Member Service Representative (Former Employee) –  Orlando, FLApril 28, 2017
Fairwinds was one of the most enjoyable jobs I have ever had. Not only was it great pay in an excellent work environment but I also learned so much about banking and financial institutions while I was there.
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A professional and fast-pace working environment
Temporary Help Desk Associate (Former Employee) –  Orlando, FLFebruary 13, 2017
This company offered excellent training and benefits.There were many opportunities for growth and development in the financial field. The work culture was very professional.
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none
BANK TELLER & MEMBER SERVICES REP & LOAN PROCESSOR (Former Employee) –  Orlando, FLOctober 1, 2016
I've worked with this company for over a decade, it had its ups and downs. Through it all I persevered and continued working. Management had high overturns.
Pros
none
Cons
none
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Pressured Sales & Lots of turnover
Customer Service Representative II (Former Employee) –  Lake Mary, FLMay 2, 2016
As a MSR (teller) sales goals are strongly strongly encouraged to meet every day if goal not meet monthly job can be terminated. Most turn over is 3 months to 1 year do to transaction errors and stress do to pressured sales goals causing unhappiness with job or laid off because of sales goals not meet. Good job for used car sales men back ground.
Pros
Hour's and pay good for mothers and College students
Cons
pressured sales and lay offs
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Okay company
member service representative / call center (Former Employee) –  Orlando, FLSeptember 16, 2015
Focus on referral goals a lot. quit a few MODs and some of them are not very helpful. Release time counts against you, have to answer calls within three rings. Member can only stay on hold for two minutes at a time. You have to keep checking with member every two minutes or you will get an IM from manager letting you know member on hold for more than two minutes. This can be Very annoying especially if you are waiting on an answer or help from management which can take forever for them to get back at you. Also the policy about attendance isn't the best. You are allowed the first three and any beyond that will count as a point against you. It doesn't matter if you have a doctors note. By your third one, you will get a write up. The call center can be stressful, a 30 minute lunch break isn't enough to get your mind right. Calls are recorded and you are evaluated every month on five picked at random. MODs are always eating, most of them and gossiping.
Pros
meeting new people
Cons
short lunch, referral goals
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extreme sales
Member Services Manager (Former Employee) –  Orlando, FLMay 15, 2015
mgmt. only cares about numbers and the goals are very high. If you are a high achiever with a big background in sales you should do well.
Pros
great salary, great benefits
Cons
high sales goals
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Fun and productive
Mbr Srvc Rep / Mmbr Srvc Mngmnt (Former Employee) –  Orlando, FLMarch 29, 2015
Typical day would be to handle customers transaction in a timely manner. Offer products that are offered. Being as this is a credit union, and having worked in a bank, learned that credit unions are more geared towards the success of their members. Management, overall coached in areas of sales and kept on top of your numbers. Helped in areas in which you were struggling. Co-workers were so much fun to work with. It was like family. Hardest part of the job was trying to offer the same product to the same customers that frequent the credit union on a daily basis. Most enjoyable were the holidays and the different ways that they were incorporated into offering products.
Pros
Contests between branches and winning a day out at Universal Studios
Cons
Meeting goals, the pressure.
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Good job for starters
Accounting Assistant (Former Employee) –  Orlando, FLDecember 13, 2014
Fairwinds is a great place to start out working. After being there for a few years you will notice that management will do what they want regardless of whats best and seniority will get advancements before the more qualified. If you are a young person looking to add something to a resume it is a fantastic starter job to get you out of a waiter or other non professional occupation.
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Well run Credit Union
Commercial & Business Banking Manager (Former Employee) –  Orlando, FLDecember 4, 2014
Strong direction from the President with a commitment to do business right.
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Fast-paced and customer service driven environment
Member Service Representative (Former Employee) –  Orlando, FLOctober 27, 2014
Daily teller transaction for members to go along with sales goals. Fast paced. Experienced many challenges, but with the help of management, was able to conquer them and be productive. Employees were very supportive and made the go by quicker. Everyone is always there to help.
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Great Organization to work for and do business with!
Assistant Vice President, Branch Manager (Former Employee) –  Orlando, FLSeptember 16, 2014
Fast pace environment. Great group of people to work with. Lots of room for growth and advancement within the organization.
Pros
Working with the members of the Credit Union.
Cons
High stess job
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Productive
Member Services Representative/Loan Oficcer (Former Employee) –  Orlando, FLAugust 18, 2014
Learned a lot from Manager and co-workers. Great to deal with members
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Great experience
Corporate Finance Intern (Former Employee) –  Orlando, FLAugust 7, 2014
Good place to work and gain experience. Management was dependable and my co-workers were great.

The hardest part of the job was not being able to go full-time.
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To obtain a position utilizing my acquired knowledge and experience while offering the opportunity for professional growth and development.
Call Center Member Service Representative (Current Employee) –  Orlando, FLJuly 12, 2014
To help and meet every member needs with accuracy and in timely manner.
To Develop new personal and business relationship with members in order to maintain and keep a good member relationship and be able to assist members with new products to fulfill their needs.
To provide an exceptional Member services and resolution to customer complaints, concerns, inquiries and maintain confidentiality of members information policies and procedures.
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productive and fun place to work at
Member Service Representative (Former Employee) –  Orlando, FlMay 26, 2014
the managers were very pleasant, always pre-shiffted at the beginning of the day. always gave encouragement and pointers of how to improve yourself in the job
Pros
learn alot form working there
Cons
can be tedious when you need to meet your monthly goals.
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Overall rating

3.8
Based on 26 reviews
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Ratings by category

Work/Life Balance
3.6
Compensation/Benefits
3.8
Job Security/Advancement
3.2
Management
3.4
Culture
3.7

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