The idea of our goals is fantastic - the ability to get there is difficult
Senior Medicaid Coordinator (Current Employee) – Worcester, MA – June 9, 2015
This is a fast paced environment. A typical day includes several telephone calls from different source such as: enrollment nurses, social workers, premium billing, long term care facilities, assisted living facilities, MassHealth workers, Elder Affair attorneys, Executive office of Elder Affairs in addition to emails and assigned cases.
The beauty of this job is that we help frail elders and their caregivers find the services they so need so that they can remain living safely at home.
The difficult part of this job is that the caseload is so high that it cannot be manged effectively. Additional Medicaid Coordinators are not in the budget, and the increase in workload and responsibility leads to errors that result in delays in what we are trying to accomplish.
My coworkers are fantastic people, and we share the same goal - to get people the help they need. But unfortunately, we do not feel supported in that mission because we cannot get the help we need.
We help frail elders and their caregivers live more productive and less stressed lives
Workload increase as the company grows, but no more help