Resource & Referral Counselor, North Lauderdale, FL - July 5, 2013
Check emails and voicemails, update clients cases far as address, employer, contact number. Answer live calls to screen parents for financial assistance or generate a list of childcare providers within Broward county. Educate parents on the quality of childcare, provide informative literature. If parents need additional resources in the community, I would provide the necessary information and directions that would help the parent and their family. The work environment is very social constant interactions with clients, co-workers and management. At times management tried to hard to micro-manage and had favoritism. That become a distraction to the positive energy in the workplace. However the co-workers lifted spirits up as each worker came from different walks of life.