Case Manager/Waiting List Specialist (Current Employee) – Montgomery, AL – March 9, 2015
The experience here has given me a competitive edge allowing me to develop my management skills by delegating work to staff as per their skills and abilities, scheduling deadlines, encouraging others to improve themselves, and learning to correct others properly and respectfully.
Administrative Assistant (Former Employee) – Saint Joseph, MO – December 2, 2016
Unless you like being talk to like you are trash off the street don't entertain working there. They do no respect you, they are full of s$$$, if you don't like kissing butt, you will be gone. Grin in your face and talk smack behind your back. If you are not with the in crowd forget job security. Nothing professional about the place period!
Facilitator- Children in the Middle Program (Current Employee) – Wyomissing, PA – July 9, 2015
The clinicians are intelligent and sincere in their work. The agency is a desired location for internship due to the level of support and encouragement the team provides the interns, welcoming them into the agency and involving them from day one.
Community Support Specialist (Current Employee) – St. Joseph, MO – February 5, 2015
The job is high stress, low pay, poor training, poor management, and the focus is much more clearly on billing medicaid rather than improving the lives of your caseload. Since joining FGC I have received contradictory instructions at least once a week. There are many rules that serve to do nothing other than make the job harder, for example all paper schedules are banned and you need to use your computer to schedule which is difficult and glitchy. The training does not begin to help you help those you are supposed to help, and if your supervisor helps you it is to improve notes and make more medicaid hours. There have been multiple people walking out of this job without notice because of the stress, and the turnover is ridiculous. The coworkers are great and try to help, but it minimally improves the overall experience.
It makes me very sad because the clients are hurt most by the turnover. The best people who try to follow the rules, help people, and don't pad their hours are the quickest to get in trouble. Once you cross management they seek out reasons to make your life more difficult.
Helping people is rewarding, but the cons completely overshadow that; it is made more difficult to help people than it should be.
Occasionally helping someone, Coworker support, traditional 40 hour work week
Low Pay, Poor Management, High Stress, Poor Training, Negative Enviorment
Comunity Support Specialist (Current Employee) – St. Joseph Mo – April 20, 2014
Your at constant fear of losing your job if your not in with management. Even if you are the best employee you can be, there is no room for mistake. It rolls down hill. You can follow protocall and do exactly what u are told, but if there is something that comes up, no matter who should take responsibility, low man gets blamed. Because upper/mid management are all friends. A caseworker or CSS puts on average 70 miles a day on their personal vehicle and the only compensation is 40 to 45c per mile. Car breaks down u are threatened that you will lose your job cause transportation is a must. But who can make a continuous car payment and pay living expense, student loan ext at 12.98 an hour. Maybe those without a family. The promised 27k yr that is advertised is NOT the base pay. U have to hope to get a bonus or overtime to even make 27k. You make 25,000 per year to start. Most people don't make bonus because they find reasons to have people on a penalty plan, which makes u exempt of raises, using your pto, or bonus. They aren't concerned for the safety of the workers either. Have to make production there, like a factory of mental health patients. If u cant bill the insurance for it and make billable hours, your not allowed to do it. Your pushed to commit medicaid fraud or u lose your job because u didn't make your billable hours. Your also given so much work that the mass majority of caseworkers don't take a lunch to get caught up with their responsibility.. Unpaid. No overtime allowed.
PRACTICUM (Former Employee) – Wyomissing, PA – April 8, 2014
I learned a lot from my short experience at FGC. Since I am only completing an Associates Degree program in Human Services, there is not much clinical work I am able to participate in. None the less, I was still included in many activities, felt very comfortable, and welcomed by all. The work environment is that of the client. The people that are part of the agency whether it is LSW, therapist, counselors, etc. all have the client's best interest in heart. This one mindedness made up of all different types, cultures, sexes, and backgrounds make it's diversity a welcoming environment.
Typical day was great, I learned many different things here. Management was great as well as co-workers. The hardest part of the job was that I moved away and had to leave. Everything was enjoyable at the company.
Substance Abuse Counselor (Former Employee) – St. Joseph, MO – October 20, 2013
A typical day included doing substance abuse groups and individual sessions. Training is minimal, with employees left to "fend for themselves" in regard to how to do their jobs. The hours were long and travel added to that. Management was "ok" with a couple of really good supervisors, but most were just average or sub-par. If you are not "in" with the group, you won't go far.
They will pay for your certifications needed for the job
Community Support Specialist (Former Employee) – Saint Joseph, MO – June 25, 2013
A typical day at work consisted of meeting with clients in caseload and assessing their mental well being. I learned a lot about the different mental health issues and different medications used to help with treatment. The management was good and always around for questions. My co-worker were very hardworking and compassionate. The hardest part of the job was witnessing tragic events or hearing about terrible childhood memories. The most enjoyable part of the job was seeing my client succeed at things they thought they never would.