Its an okay work place, co-workers are friendly and helfpul but it can get stressful
Pros: gread benefits, management works with class schedule if you were a student
Cons: work evening and weekends, get abused by some patients and not appreciated by other departments.
The call center department was very stressful, because there were many issues that we were confronted with that didn't pertain to us and patients would rely on us to find a solution for them. There is pressure form upper management to meet productivity and have a low abandonment call rate while delivering excellent customer service. Some days were good, because it all depends on how easily you can find an appointment for a patient and have their needs met but when you couldn't find an appointment soon for them one would be pressured to have patient be seen one way or another.