Myopic Strategic Vision/Lack of Business Leadership
Business Development (Former Employee) – Mt. Lebanon – September 17, 2013
As in many of the hospice providers that I have either worked for or have researched, Family Hospice has a large concentration of management that has a background in one discipline. In some organizations, this discipline is nursing, but at Family Hospice this discipline is social work. While social workers (or nurses) provide a great deal of valuable knowledge and service to those that they serve, it is very short-sighted to believe that social workers (or nurses) have the KSA's needed to be successful in every aspect of running a successful business. At FHPC, the former and current CEO, VP of Operations, Manager of Business Development, and Manager of Volunteer Services all have a background in social work. In my opinion, this lack of breadth in educational background and experience has led to the myopic view of strategic management, a hostile work environment that many have noted, and the high degree of turnover that is well-documented. While I leaned a great deal about the hospice industry while I worked for FHPC, the culture was very stagnating and hostile if you were not considered to be in the right circles. There are factions of a team in certain offices, but the idea of a true team didn't exist on a global level.