Pros: good pay, good benefits
Cons: mandatory overtime, no option of advancement
At Faneuil, we are the customer support center for the Washington Healthplanfinder. We take inbound calls, process applications and provide technical support for the website. I have learned a lot about health insurance, as well as troubleshooting various issues within the site itself.
Management is varied in it's quality, with some who are very good at constructively helping their team to better themselves, and others who are not.
The hardest part of the job is the mandatory weeks in a row with no days off this time of year. In a call center, where the work is emotionally and mentally exhausting, having at least one day off per week is important, which upper management does not seem to realize.
The most enjoyable part of the job is my coworkers, who are fun and upbeat, and generally try to make the best of the situation.