Faneuil Employee Reviews

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Okay
Call Center Representative (Former Employee) –  Bristol, CTSeptember 18, 2017
Didn't really care too much about the job. I would not recommend the job to anyone. It is very hard to get promoted within the job. The company is very unorganized and never knows what's going on.
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Productive and fun
Customer service Rep (Former Employee) –  Sacramento, CASeptember 6, 2017
I enjoyed working with Faneuil , they are very caring and flexible to your personal issues at home. The learning experience was also enjoyable. The hiring process was quick and the orientation was paid as well.
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Good for the most part
toll Collector (Former Employee) –  Tampa, FLSeptember 1, 2017
I worked mostly night shift an the pace was slow on most days,,the job is not hard it can get borring at times ,management is fair, the most enjoyable part is the people you meet an work with
Pros
work alone
Cons
to many rules an regulations
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Awful Employer
employee (Current Employee) –  South Boston, VAAugust 23, 2017
The management does not care about its employees. They pretend to then talk about you to others on the call center floor. Very unprofessional place to work.
Pros
good hours, off weekends
Cons
Management
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really isnt a place to make a career
Customer Service Representative (Current Employee) –  Hampton, VAAugust 19, 2017
they are the lowest paying call center in the area and they dont follow the guidelines for being sick with a dr note you will still get fired if you poingt out
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Fast Paced and rude staff
Service Center Supervisor (Former Employee) –  Sacramento, CAAugust 16, 2017
This job is very fast paced and they expect you to reach some pretty hard goals and the place is filled with drama.The pay was alright, but with the customers you have to deal with and the goals you have to reach I think the pay should be a little more.
Pros
snack room
Cons
benefits
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Not a place to succeed
Customer Service Representative (Former Employee) –  Martinsville, VAAugust 15, 2017
If you are not the right color and age you will go no where here. Also, the gossip mongers reminds me of high school days. If you go in, mind your business, do your job, receive awards for doing a quality job, be on time and stay over when ask, you will absolutely go no where fast. This is a place for trouble makers and drama. If the managers or supervisors tell you something then believe the opposite, they all lie! And its like being in preschool with teacher pets.
The upside would be the benefits. Although if you smoke, it costs you $40.00 more a month, and they never offered the quitting classes they promised but took the money anyway.
My advise is stay in school and move out of the area to make something of yourself!
Pros
Benefits
Cons
Drama and management lies
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Laid back and easy place to work at
Customer Service Representative (Former Employee) –  Hampton, VAAugust 15, 2017
Pretty good place to work at. The pay and benefits were good and it was easy to get into. Their hours however were not flexible and they did not have any tolerance for being late or missing days no matter the circumstance.
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good work envirment
TOLLING SPECIALIST (Current Employee) –  Alexandria, VAAugust 14, 2017
Good place for beginners to start , to know work life and work routine , nice mix of employs , good for people to learn how to be a data entry , nice work atmosphere.
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Fun place to work with friendly environment.
Data Clerk (Former Employee) –  Alexandria, VAAugust 8, 2017
learning new things everyday, in a professional as well as friendly environment is so enjoyable as well as knowing that you are improving and facing new challenges and try to meet the deadlines.
Pros
Free Lunches, Snacks and fresh fruits
Cons
reduced hours based on the seasons
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Easy Job to get
Supervisor (Former Employee) –  Orlando, FLAugust 7, 2017
As a toll collector, they receive a lot of abuse from the people that come through. People are rude when they are only doing their job. Its not a hard job physically, but it is stressful at times with the people that come through. As a supervisor, lots of running. Hardest part of job is losing so many good people.
Pros
Meet lots of people
Cons
No incentives
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Working at Faneuil
Customer Service Representative (Current Employee) –  Clifton Forge, VAAugust 6, 2017
Work is not bad if you can handle being yelled at by customers. Management tries to ease the workload. Culture is such that the supervisors attempt to ease any tension by providing meals they prepare and serve. Hardest part of the job by far is the unreasonable customers, which is always part of the customer service representative experience. No payment incentives, raises are non-existent. "Promotions" are all lateral movements. Supervisors and trainers are nice, but don't seem to really know what they're doing as far as management.
Pros
Free food from time to time
Cons
Customers that are unreasonable and will not accept explanation.
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Loved the job
Customer Service Representative (Former Employee) –  South Boston, VAAugust 5, 2017
I enjoyed the job tremendously. Helping customers was great and the software needed to so was easily learned. The hardest part was some very long work hours when inclement weather issues happen. Had to work many hours of overtime when a tornado hit Virginia. Required to be at work even in inclement weather.
Pros
Great peers
Cons
Short lunches, No negotiatioins with personal issues
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Not enough hours.
Toll Collector (Former Employee) –  Orlando, FLAugust 2, 2017
This is a very easy job but did not give enough hours. Each site is different. Co workers are very helpful and nice. Good job. Relaxed job. Advancement to move up.
Pros
You choose your days to work.
Cons
Work every weekend.
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Good people
Customer Service Representative (Current Employee) –  Scottsbluff, NE 69361August 1, 2017
This job consists of answering client phone calls for different energy providers around the country. Must be able to adapt to changing computer programs and handle customers who are stressed.
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Great job Employee
Customer Service Rep (Former Employee) –  Orlando, FLJuly 27, 2017
Great place to work for! if they was able to provide me with a schdule that would work with my kidsi really felt like i could have grown with the company.
Pros
Breaks are reasonable
Cons
Point system
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Great place to work. Management is great, fair and the people are nice.
Customer Care Representative (Former Employee) –  Bristol, CTJuly 25, 2017
Be to work on time. Pay attention to your adhearance and be friendly and always have a smile in your voice. Be a team player and help your teammates when needed. Everyone is so nice at Faneuil. The day goes by fast when it's very busy. Great place to work if you don't mind being on the phones.
Pros
Giveaways like gift cards when they have special events /games
Cons
Breaks are only 10 minutes
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faneuil
Customer Service Representative (Current Employee) –  Hampton, VAJuly 25, 2017
Good job would recommend job to others. good managment and good people around that will help and they do promote within which is goo and i think that this job is a good job to work at.
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Good Company
Accounts Payable Specialist (Former Employee) –  Hampton, VAJuly 13, 2017
Good Company- Flexible with employees time. Generous with vacation and sick day. Friendly environment. Call Center Team is excellent. Nice working environment, Cares about its employees, Fast pace environment. Time management important.
Pros
Flexibles Schedules
Cons
Job work
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working for faneuil
Customer Service Representative (Former Employee) –  Bristol, CTJuly 12, 2017
a typical day a Faneuil consists of answering phones and hoping you don't get screamed at. I'd definitely say I learned patience working here more than any other workplace.
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Overall rating

3.2
Based on 397 reviews
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Ratings by category

Work/Life Balance
3.0
Compensation/Benefits
2.7
Job Security/Advancement
2.6
Management
2.8
Culture
3.0