Full Time, PBX Operator (Former Employee) – Blue Ridge, GA – June 14, 2013
A typical day at work....there wasn't a typical day. The hospital was going through many changes of guard and the day to day was hectic. The rules of how we were to accomplish our daily tasks were changed sometimes weekly, sometimes daily. In the time that I was with CHS (Fannin Regional Hospital & Hidden Valley Medical) the CEO of our facility changed three times, and our CFO changed four. Management was under a great deal of stress because of the on going changes, we all tried to be helpful. The business of the hospital taught me how to effectively process claims, and how to effectively assist the doctors and coding staff. The people at the hospital taught me about community and caring about people in a way that is different from but, akin to family and friends. The hardest part of the job was two fold, losing patients was definitely the hardest on the personal side, they were our extended family and their loss was felt in every department. It was a small facility, and a small town, we all knew each other and it was heart breaking sometimes. The second part was advancement and job security, the hospital was going through financial hard times and it was known in no uncertain terms that you could be replaced and that promotion was not probable because, there was no money for pay increases. My favorite part of the job was the staff, the underlings, we were a family, I also enjoyed talking to people all day long on the phone as PBX operator.
patient care, feeling useful, sense of family
no advancement, miniscule pay raises, very short breaks (unless you were a smoker), job security