Fantasy Springs Resort Casino Employee Reviews in United States

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I love working for this tribe.
Cage Operations Shift Supervisor (Current Employee) –  Indio, CASeptember 2, 2015
I have been with this company for 8 years. it is a fun place to work at. management is very supportive. It has helped me grow. I started from the bottom and now I am part of management. They like to see people within house grow into bigger positions. I have no intentions of leaving. I am looking for a night job. I want to grow more and learn.
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Busy but fun!
Casino Guest Service Representative (Former Employee) –  Indio, CAJune 29, 2015
I worked in the evening so it would be very busy especially on concert nights. I learned many customer service skills and even got promoted while doing so. Management at Fantasy Springs is awesome. They are very caring and honest and even though they might not have a lot of flexibility when it comes to their schedules they will never cut your hours. The hardest part of this job for some people would be standing for the entire shift and/or the cigarette smoke. However, the most enjoyable part of the job is its fast pace environment and the experience you gain.
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Don't get your hopes up.
grunt (Former Employee) –  Indio, CAMarch 19, 2015
You will be lied to from day 1. Be prepared to work with pretentious incompetent cowards who are only there to fluff their already absurd salaries. Their only standard for management revolves around being pompous and condescending at every turn. There were perks and benefits but to be able to enjoy them, you have to work on a day shift or be the teachers pet to get the time off to attend the employee appreciation events. In my experience the best part of Fantasy was leaving it in my rearview.
Pros
free food
Cons
lies
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Small to Medium Indian Casino with tremendous upside.
Assistant Beverage Manager (Current Employee) –  Indio, CAJanuary 15, 2015
● Constantly monitored all beverage services venues.
● Responsible for inventory & ordering wine, spirits, and beer from Southern California’s principle vendors, (Southern Wine & Spirits, Young’s Market, Heimark Distributors, Gate City Beverage, etc) and for fostering relations with said distributors.
● Responsible for organizing marketing campaigns and promotions for events related to the 12 food & beverage venues throughout Fantasy Springs Resort & Casino.
● Responsible for the hiring and training the staff of 12 venues, and implementing protocols consistent with both Human Resources and the overall corporate culture of Fantasy Springs Resort & Casino’s Food and Beverage Department.
● Ensured adequate staffing to cover the daily business demands.
● Deployed staff in an efficient way to ensure all mis-en-place was in place for oncoming shifts.
● Ensured the team gave exemplary hospitality to clients at all times.
● Ensured that orders of beverage were served promptly in accordance with Fantasy Springs Resort and Casino standards.
● Ensured the team was fully conversant with accounting procedures.
● Maintained and improved beverage profits by monitoring wastage and breakages and implementing remedial action when necessary.
● Ensured that revenue was maximized through correct billing and accounting procedures.
● Ensured the team acted upon all up selling opportunities within the restaurant, lounge and bars through encouragement and incentives.
● Carried out management functions as required.
● Ensured that all standards relating to security were maintained.
● Displayed a pro-active
  more... and consistent approach to stock control, cost control and cash control.
● Ensured that new members of the team received departmental induction within their first week.
● Carried out appraisals as required.
● Greet, seat, take orders, and assist guests with food and wine selection. Check customer satisfaction during service.
● Liaise with the kitchen, for menu content, special customer requests, queries and complaints/compliments.
● Promote the menu and 'special offers'.
● Ensure all post-service tasks are completed (e.g. unused foods/dishes/drinks are returned to kitchen, bar or cellar).
● Assist with planning and organizing of special functions/seasonal events/projects.
● Complete required administrative functions (e.g. customer bills, reports, timesheets) and assist with annual budget preparation.
● Ensure effective security of keys and property - company, guest and personal.
● Deal with lost property.
● Challenge and report any person acting suspiciously.
● Display and encourage a high level of personal hygiene, customer care courtesy and social skill.
● Assist guests and promote the hotel's other facilities and services.
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Pros
free employee dining, great events
Cons
limited room for advancement
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all round a good company
Lead Plumber Engineer (Former Employee) –  Indio, CAJanuary 1, 2015
A 7 am to 3 pm day work on all plumbing in and outside of Hotel and Casino. Learned how it is to work on a Resort. all of the Management good helpful. Everyone of workers were like family. hardest part of job scheduling a time to turn off the water. Just going to work every day.
Pros
great work environment, free lunch
Cons
really can't think of any
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Fun but fast-paced
Casino Guest Service Representative (Former Employee) –  Indio, CAOctober 28, 2014
A typical day at work would be surrounded with a great team of co-workers and management, a lot of standing in one place, directing and delivering high levels of customer service to guest and VIP's, confidential data entry, and great knowledge of casino promotions and policies.

The hardest part of the job is just the fact that it is a company where there is smoking and gambling. If you don't smoke, the secondhand smoke might annoy you and as for the guest 50/50 chances of gambling, your bound to have to help a frustrated and or dissatisfied guest every once in a while.

All you have to do is stay positive and do your best to turn every negative situation into a positive. I truly had a blast working for this company and I know they care for their employees a lot.
Pros
free lunch, employee perks, discounts, full-time work, pto and awesome management.
Cons
short breaks, no flexibility, and secondhand smoke
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good job
Public Safety Officer (Former Employee) –  Indio, CAMay 9, 2014
Job is a good experience and you learn a lot in different departments.
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IT Specialist ll
HELP DESK SUPPORT SUPERVISOR/I.T. SPECIALIST III (Former Employee) –  Indio, CASeptember 6, 2013
• Managed a Help Desk that processed over 500 work orders per month.
• Supervised a staff of eight technicians providing 24/7 support to all departments.
• Created policy and procedures to ensure I.T. Help Desk operations maintained consistency.
• Awarded Supervisor of the Quarter.
• Assisted with the administration of the VERITAS backup system.
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Free Employee meals.
BUS PROGRAM SUPERVISOR (Former Employee) –  Indio, CAMarch 27, 2012
A very beautiful and relaxing and friendly place to work. Employees are very friendly and always are very helpful.
Pros
free employee meals.
Cons
not much room to advance.
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Overall rating

4.3
Based on 10 reviews
5 stars
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1 star

Ratings by category

Work/Life Balance
4.1
Compensation/Benefits
4.0
Job Security/Advancement
3.4
Management
3.9
Culture
4.2

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