Pros: incentive bonuses, periodic gift cards
Cons: no room for advancement without college degree
This was a fast-paced working environment. I helped answer/transfer incoming calls and assisted customers at the front counter. I collected financial information from customers and processed farm equipment and farm operating loans. I was also responsible for A/P for my branch as well as ensuring our advertising and public relations accounts were within budget. I contacted delinquent accounts and reported them to middle management.
I learned many things during the 5-1/2 years of employment. Since my position was primarily working with farmers, I learned a lot about agriculture and the information needed to process a loan from the application to closing. I also learned how to handle dissatisfied customers, including those who were delinquent.
I believe top management (CEO) had good values; however, the middle management was not successful in promoting those same values.
I enjoyed working with the customers and helping them with their financial needs.