Defend your employees.
Treat your employees with respect. In the Claims division it is next to impossible to succeed. Burn out runs rampant and management fears for their jobs so says nothing to support the very hard working staff.
Support Agency Owners better. Pay better.
Answered - Agency Owner (Former Employee) - Sottsdale AZ
Make sure management at each of the offices is taking action to reflect the company/CEO's vision.
Answered - Customer Service Associate (Current Employee) - Olathe, KS
Support their employees. They preach about tenure and keeping internal employees yet close multiple offices and aren't supportive of relocating or transferring any to another position
Be more supportive.
Answered - Functional and User Acceptance Testing Analyst I (Former Employee) - Timonium, MD
Be more flexible
Answered - Administrative Assistant (Former Employee) - San Diego, CA
Give more training and support. Make sure that there isn't just one new, undertrained agent in the office.
Answered - Insurance Agent (Former Employee) - Seattle, WA
Don't deceive those that they hire with promises of a salary.
Answered - Insurance Agent (Former Employee) - Portland, OR
An actually training regiment is needed for any staff member. Staff training and support from management and regional offices would be helpful. At the moment because the company overall is in the red with profit, agents are having their commissions cut by 40% in some areas, 15% in others. Rate increases have hit the area I work in extremely hard. Farmers has also started re-pulling clients credit scores without asking for approval, adding in drivers they assume live in the household again without permission or approval, commissions are being cut, premiums have increased to a ridiculous amount. I absolutely would not recommend Farmer's Insurance to anyone at the moment.
Answered - Office Manager (Current Employee) - Wenatchee, WA