Farmers Insurance-Customer Service Representative
Seeking strong candidates for Hourly Wage opportunity for Agency Customer Service positions in Waco, Texas.
As an Agency Customer Service Representative you will support the sales, cross-sell, customer retention and customer service goals of the Insurance Agency. You will do so by answering incoming calls, responding to customer questions and building long lasting relationships with customers. On the job training will be provided so that you can service customers in the most effective manner.
- Utilizing Agency computer systems, to assist customer with questions about their policies or payment processing.
- Coordinating with the agent and/or operations manager to provide assistance in determining proper coverage.
- Providing excellent customer service to policyholders.
- Attending networking and/or community events.
- Educating and assisting customers.
- Maintaining knowledge of new products and initiatives.
- Pursuing a program for development of personal and business skills.