Patient and fast pace, a challenge job for myself
Insurance Agent Assistant (Current Employee) – Cupertino, CA – February 3, 2016
I learned how to treat different kinds of customers during this job. Some of customers will come to our office with a very bad mood, because of they just got into an accident. We have to know how to calm the customers, and give them a professional attitude in order to solve the problem perfectly.
A lot of documentations! People get insurance with an contract, one of our duty is to make sure all the documentations are clearly and completely. Even though most of file are e-file and save in system, we still have to check everything frequently in order to make sure nothing lost. Look everything in detail. Sometimes, a little change on a customer's status, will occur a lot of questions eventually, so we need to be very careful for every single detail.
Be patient and fast pace are very important on this job. Sometimes, we have to wait for a representative call for an hour just for an simple request. I have to be patient to those long-wait calls, I also need the fast pace mind to finish lots of documentations during my working hours.
Working as an agent assistant can learn a lot of experiences form agent and customers. I can experience different situations, and learn how to take care different kinds of problem from this job.
Flexible woking schedual