No support from the team above the agent level
Licensed Customer Service Agent (Current Employee) – Phila Pa – August 10, 2016
Must review client files, up sell coverage or policy to eligible clients, Answer all calls and direct to appropriate departments. Mail merge of all correspondence such as notice to increase rates, discounts available, past due bills, acknowledgement of client claims. Telemarketing for new client. Market management to best utilize spending for advertising and client acquisition.
Online insurance companies makes brick and mortar office unnecessary.