Insurance Customer Service Representative License Preferred
Farmers Insurance - Albuquerque, NM

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Join our team
The country's third-largest home and auto carrier as well as the top specialty product carrier in the U.S. is currently interviewing for a Customer Service Representative
Description
Provides service to agents and customers by handling policy inquiries, changes, quotes and billing inquiries over the telephone. Display's leadership and problem solving skills in day to day activities and may act in manager's place when authorized.
Responsibilities
In this career you will have the opportunity to participate in several other exciting business activities including:

  • Assist team members with challenging service calls and policy inquiries
  • Provide excellent customer service to policyholders
  • Answer questions from agents and Team CSRs regarding policy status and complex rating issues and coverage
  • Input policy change on-line during telephone conversations with agents and policyholders, provides on-line quotes to customers, and handles and resolves direct bill inquiries
  • Conduct quality monitoring of team members with regard to Processing accuracy, underwriting authority and documentation of records
  • Investigate all formal/informal insurance complaints, and compiles necessary information prior to written correspondence
  • Oversee the workflow within the unit and monitors compliance with company service standards
  • Coordinates the investigation of system problems

Requirements
The qualified Customer Service Representative will have at least a high school diploma, although a college degree is preferred. The ideal Customer Service Representative will also have:

  • Previous customer service experience
  • Excellent communication skills both written and verbal
  • Self-motivation and goal-orientation
  • Strong organizational, time management and follow-through skills
  • Desire to continually learn new products and services
  • Basic computer skills
  • Good credit history with no bankruptcies within the last 12 months.
  • A favorable criminal record no Felonies

What We Offer
We understand that excellent agents need excellent rewards, and acting as an Insurance Sales Representative can be challenging, so we offer a group benefits package that includes:

  • Outstanding, uncapped earning potential Career/Life balance
  • Career in a secure industry
  • Stability with a sound Company & Industry
  • Training and support of a family oriented business partner with over 80 years of experience
  • A top rated Training Program addressing in all facets of the business sales, products, marketing and customer service
  • Bonuses, Awards/Recognition, Trips

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