Customer Service Supervisor
Faster Inc. - Maumee, OH

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Job Title: Customer Service Supervisor
Department: Sales
Status: Full Time
Reports to: VP of Sales & Marketing – dotted line to CS Mgr. HQ

Description: The Customer Service Supervisor is the primary individual responsible for ensuring that customers’ order fulfillment needs are met. As such, this person must supervise and provide guidance for the customer service team, as well as administer basic sales department functions.

Essential Duties & Responsibilities :
 Ensure CS compliance policies in place for efficient, correctness and timing
customers PO entries.
 Flexibility of handling customer’s accounts as business requires
 Responsible for customer card entry and maintenance for the CS Team
 Liaison between customer and all departments of Faster
 Communicate with other departments and management to resolve problems and
continuously improve
 Responsible to notify Operations of customers’ requirements
 Communicates customer activity to Sales Rep
 Participate to customer’s visits if requested
 Implement prices and price changes as directed by VP of Sales & Marketing
 Create and distribute sales and margin reports
 Implement outbound call initiatives as directed by Sales Rep
 Investigate and solve customers’ problems and complaints
 Returns processing authorization
 Responsible for coaching and mentoring CS team, proponent of training programs
 Coordinates the efforts of the team to meet/exceed business objectives
 Set and monitor KPI’s for CS activities
 Learning about Faster products and services and keeping up to date with changes
 Works with credit manager to establish and monitor customer-specific credit policies

Qualifications / Training / Skill Requirements:
 Strong communication (written and spoken), organizational and interpersonal skills
 Confidence, patience, politeness, tact and diplomacy when dealing with difficult
 Self-directed, creative, problem solver
 Motivational skills and an ability to supervise and lead
 Assertive, self-confident
 Internal desire and energy accomplish objectives and achieve success
 Familiarity with basic sales management principles
 Use logic and reasoning to identify the strengths and weaknesses of alternative
solutions, conclusions or approaches to problems.
 Knowledge of business and management principles
Education Requirements:
 College degree or equivalent
Experience Requirements
 Five (5) years experience in customer service environment or equivalent
 Computer literate (PC, Microsoft Word/Excel/Outlook, NAV, ACG)
 Experience in a manufacturing environment
 Knowledge of transport fundamentals
Physical Demands:
 Works at desk with a telephone and PC for majority of shift

Please provide Salary requirements
Faster is an Equal Employment Opportunity/Affirmative Action Employer

About this company
Located in Maumee, Ohio, FASTER, Inc. was established in 1992 as the North American sales, marketing, technical, and distribution center for...