Customer Service Specialist NMC (Former Employee), Martinsburg, WV – October 1, 2014
Pros: free lunches and working events
Cons: short breaks, employees not treated equal, contractor position
a typical day at work consisted of answering phones and assisting mariners with questions regarding the application process to obtain a credential. We were basically given the same website the mariners used and had to "figure it out there really was no formal training. All of my co-workers were amazing.
General Clerk 1 (Current Employee), Williamsburg, KY – August 8, 2014
Pros: great healthcare, upper management is friendly, and they treat us fairly well.
Cons: our lunch is only 30 minutes. your success and placement depends on how much they like you.
I have worked for KCC for a year. First thru Staffmark, then Serco and now FCI Federal. I like my duties at FCI Federal. I have worked in my department since January of this year and I am good at it. I have also worked in other departments and did well there also.
I don't feel like my potential is being met working at the KCC. I feel as if I can do – more... so much more. I have a brain that is always working and requires a challenge. I don't feel as if my duties at KCC give me the challenge and "exercise" my brain needs. I try to work hard and make it my goal to succeed at what I am given.
My job is fairly simple. I do not find it demanding to the point of being a bad thing. I guess this would be both the hardest and best part of my job. What I dislike the most is the feeling of being stuck. I would love to learn something new. – less
Contractor to USCIS (Current Employee), Irving, TX – August 4, 2014
A typical day is consisted of working the N-400's which is the Naturalization Dept. What I've appreciated is the citizenship that most of us take for granted. Management is good. You learn to work with everyone's different personalities. Hardest part of the job is team coverage. Most enjoyable part is the Naturalization ceremonies.
Administrative Assistant III (Former Employee), Dallas, TX – July 15, 2014
Pros: paid federal government days off
Cons: no communication, lying by the managers and racial discrimination
Very few of the managers had the contractors "back". I am white and 95% of the contractors and managers there are black and so it was very one sided as to who was favoured. I was there for 2 1/2 years and felt like some of the managers would do anything to get me fired. Up to and including lying. There is no one at the job site to represent the contract – more... workers, including the liason with FCi. Don't be fooled, they are all for the company. When I first started, no one was there to train me, but I was expected to know everything. Only by trial and error and the help of other coworkers did I ever learn how things are run. FCi does not communicate and they have NO idea what goes on in a day to day basis, however they will give you a poor job review once a year. Forget about raises too. It's all about the money in their pockets. – less
Data Entry Clerk (Former Employee), Las Vegas, NV – May 9, 2014
Pros: very productive and secured
Cons: short breaks
Co-workers were very nice and a great place to work. Co-workers were very nice and a great place to work. Co-workers were very nice and a great place to work. Co-workers were very nice and a great place to work.
File Clerk (Current Employee), st albans vermont – May 1, 2014
I worked for fci federal for 3 years I have been here in st albans ins for 17 years with different contrators . fci is a great company to work for the management is okay the people I work with are a great to work with. the hardest part of my job is it takes more than one person to do it but I m the only one that does it I have part help but I really – more... need a full time person to help other than that my job is okay. – less
General Office Worker (Current Employee), Miami, FL – April 20, 2014
I work at a high pace environment . I have learned how to offer excellent customer service. I enjoy working with my co-workers as a team. The hardest part of the job is keeping up with the dead lines. The most enjoyable part of my job is being able to complete a task with excellence.
office worker (Former Employee), virginia – March 7, 2014
Pros: building locations
Cons: everything else
FCi Federal has contracts to do the lower-level work of the agency, preparing certificates, updating call-center scripts, etc. However, the hugest part of the organization is that (1) the headquarters has no idea about the job being done at its contract locations (2) the employees have no contact with the agency other than being located in the agency's – more... building, (3) leading to an potentially abusive environment because the project manager has the only contact which supports a kiss up to contract customers and kick down contract FCi Fed. staff. The economy is tough for sure, but human dignity has value as well. Avoid FCi Federal. – less
Certified Medical Assistant (Current Employee), Saint Albans, VT – February 22, 2014
This job was ok at the beginning but as time went on things got worse i found out that all the supervisors were buddy buddy with certain clerks and made it hard for anyone to get any work done let alone focus. Loud and disruptive constantly.
Data Entry Clerk, Data Entry Keyers (Former Employee), San Francisco – January 28, 2014
Cons: poor management
I spent 2 years with this outfit, head quarters has never physically come out to visit the site, to see and hear complaints from their employees. They only hear and listen to the On site managers. Who also do a very, very poor job in responding to the needs and complaints in their sections. They allow their supervisors to be very abusive to their employees. – more... It was God sent that the Government , shut down the project. I wouldn't recommend anyone to work for this company, even if i didn't like the person. – less
Head quarters is more worried about their bottom line(keeping the contracts, and don't care about the employees). Their management favor others, the complaints fall on deaf ears, abusive supervisor are never reprimanded.
Job Work/Life Balance
Not a great place
Data Entry Clerk (Former Employee), Long Island City, NY – January 18, 2014
Pros: co-workers were great
Where do I begin, Extreme playing of favorites, management as smart as a box of rocks, certain employees to this day still don't have the necessary resources to do the work, if you are not of certain ethnicity you're looked at different, extreme micro managing, How do you have an employee who on another contract have altercations with everyone in the – more... department and hit someone, and management believes everything she says, keep a job? Certain government employees pulling on contractor's hair, nothing was done, no advancement what so ever, and other things that would just make you sick, Stay away from FCI Federal, if you value your health and well being – less