FCR at a glance

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Reviews and ratings

3.3
176 reviews
Work/Life Balance 3.4
Compensation/Benefits 3.1
Job Security/Advancement 2.7
Management 3.0
Culture 3.4

CEO approval

Katheryn Carnahan
66%
95 ratings

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Welcome to FCR – A Great Place To Work!

Find out why FCR has been voted a Top Workplace in Oregon by our colleagues and the Oregonian newspaper for 3 consecutive years!

FCR is the premier provider of outsourced live agent call center and business process solutions. We provide a wide range of outsourced contact center, business process and social networking solutions to all kinds of different industries that include everything from high tech, to healthcare, to start up and new economy companies. We work alongside our clients to create a partnership that works in tandem with their existing operations and support desks, helping them fill in sales, service and support gaps like phone, email, web chat, social media, and back office process.

Our mission and focus is to be the most respected and disruptive outsourcing partner in the industry. We strive to provide the highest possible quality at the lowest cost to our clients. We have built a new class of high quality, domestic based contact and business process outsourcing centers right here in the United States. Our centers are filled with the most dedicated and creative colleagues who help take our client’s business to the next level.

Find out more about us at http://www.gofcr.com

Our People Are What Make Us Great At FCR!

We're Looking For Customer Service Super Heroes!

Reviews

Salaries

395 salaries reported
$10.73 per hour
  • Most Reported
$7.25
$16.15
11 salaries reported
$11.01 per hour
$7.25
$16.15
$10.36 per hour
$7.25
$16.15

About FCR

First Call Resolution, known by our clients as FCR, is the premier provider of outsourced live agent call center and business process solutions. We provide a wide range of outsourced contact center, business process and social networking solutions to industries that include the high tech, internet, e-retail services, telecom, healthcare, finance, travel, – more... 

  • Our Grants Pass, OR location swabbing to save lives and Delete Blood Cancer today in support of @dkms_us and the National Bone Marrow Registry. ...
...
#deletebloodcancer #dkms #bonemarrow #bonemarrowregistry #nationalbonemarrowregistry #getwabbed #getonthelist #bethematch #savelives #leukemia #lymphoma  #childhoodcancer #bloodcancer #anemia #sicklecellawareness #sicklecell
  • Our Roseburg, OR location swabbing to save lives and Delete Blood Cancer today in support of @dkms_us and the National Bone Marrow Registry. ...
...
#deletebloodcancer #dkms #bonemarrow #bonemarrowregistry #nationalbonemarrowregistry #getwabbed #getonthelist #bethematch #savelives #leukemia #lymphoma  #childhoodcancer #bloodcancer #anemia #sicklecellawareness #sicklecell
  • Our Roseburg, OR location swabbing to save lives and Delete Blood Cancer today in support of @dkms_us and the National Bone Marrow Registry. ...
...
#deletebloodcancer #dkms #bonemarrow #bonemarrowregistry #nationalbonemarrowregistry #getwabbed #getonthelist #bethematch #savelives #leukemia #lymphoma  #childhoodcancer #bloodcancer #anemia #sicklecellawareness #sicklecell
  • Our Independence & Roseburg locations swabbing to save lives and Delete Blood Cancer today in support of @dkms_us and the National Bone Marrow Registry. ...
...
#deletebloodcancer #dkms #bonemarrow #bonemarrowregistry #nationalbonemarrowregistry #getwabbed #getonthelist #bethematch #savelives #leukemia #lymphoma  #childhoodcancer #bloodcancer #anemia #sicklecellawareness #sicklecell
Claimed Profile
Headquarters
2911 Tennyson Avenue | Suite 304 | Eugene, OR 97408
Revenue
$25M to $100M (USD)
Employees
1,001 to 5,000
Industry
Links
FCR on Instagram
FCR website

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