FCR at a glance

Add your rating

Reviews and ratings

3.3
150 reviews
Work/Life Balance 3.4
Culture 3.3
Compensation/Benefits 3.1
Management 2.9
Job Security/Advancement 2.7

CEO approval

Katheryn Carnahan
61%
76 ratings

How is the work culture?

Quick-paced57%
Stressful50%
Balanced23%
Competitive23%
Cut-throat17%

Welcome to FCR – A Great Place To Work!

Find out why FCR has been voted a Top Workplace in Oregon by our colleagues and the Oregonian newspaper for 3 consecutive years!

FCR is the premier provider of outsourced live agent call center and business process solutions. We provide a wide range of outsourced contact center, business process and social networking solutions to all kinds of different industries that include everything from high tech, to healthcare, to start up and new economy companies. We work alongside our clients to create a partnership that works in tandem with their existing operations and support desks, helping them fill in sales, service and support gaps like phone, email, web chat, social media, and back office process.

Our mission and focus is to be the most respected and disruptive outsourcing partner in the industry. We strive to provide the highest possible quality at the lowest cost to our clients. We have built a new class of high quality, domestic based contact and business process outsourcing centers right here in the United States. Our centers are filled with the most dedicated and creative colleagues who help take our client’s business to the next level.

Find out more about us at http://www.gofcr.com

Our People Are What Make Us Great At FCR!

We're Looking For Customer Service Super Heroes!

Reviews

Salaries

283 salaries reported
$10.60 per hour
  • Most Reported
$7.25
$15.95
9 salaries reported
$10.62 per hour
$7.25
$15.95
$10.32 per hour
$7.25
$15.95

About FCR

First Call Resolution, known by our clients as FCR, is the premier provider of outsourced live agent call center and business process solutions. We provide a wide range of outsourced contact center, business process and social networking solutions to industries that include the high tech, internet, e-retail services, telecom, healthcare, finance, travel, – more... 

  • FCR photo: A colleague in Roseburg discusses options with a customer over the phone.
  • FCR photo: Members of our team in Coos Bay, OR solve customer questions and concerns.
  • FCR photo: Now Hiring Technical Support Reps in our Veneta, OR center!
  • FCR photo: our employees think we are the best...two years in a row
Claimed Profile
Headquarters
2911 Tennyson Avenue | Suite 304 | Eugene, OR 97408
Revenue
$25M to $100M (USD)
Employees
1,001 to 5,000
Industry
Links
FCR on Instagram
FCR website

Twitter

Facebook