Questions and Answers about FCR

Here's what people have asked and answered about working for and interviewing at FCR.

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The best questions are directly relevant to FCR.
  • What is the work environment and culture like?
  • How are the working hours?
  • What are some tips for doing well in the interview?

12 questions

FCR is open 24 hours a day, 7 days a week. The hours you'll work will depend on which of several client accounts they put you on.

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The work is usually steady, increasing to frantic around shopping holidays. Every now and then they'll have a slow day.

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Yes, there was a typing portion and some questions about customer service to fill out online. You need to type at least 25 WPM.

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Be customer oriented and tech savvy.

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What does customer service mean to you? What was the last great customer service you experienced? Are you flexible with your schedule and reliable? Describe a time when there was a change at work and how you over came it.

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FCR tries to maintain a fun work environment via dress up days and a variety of activities. They also maintain a Colleague Fund that assists employees with small loans for gas and other misc expenses.

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Stop cutting your support agents off at the ankles and wrists with poor line supervisors that can't even hold up their end of a sit-down meeting. Who blatantly ignore quality over quantity in an effort to get quantity quantity quantity, ignoring that quantity does not equal quality.. you are losing great agents that simply wanted to help loyal agents that will even bring to you exploits that would cost your company millions of dollars which is exactly what I did bring to you to exploits above and beyond my job to save you money, went above and beyond did you turn it off and turn it back on and can we delete that and reinstall it to accurately support my customer, the thanks I got for it was to be fired.

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Because of the business they are providing, and being the only business of that nature in this part of Oregon, they will continue to thrive. Not because of their management and ethics, but because they are the only work of this nature within 80 miles of the city of Coos Bay.

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The lack of support for some projects means that when customers call the client seeking to talk to an expert (read: you), you may not have the information or the tools to assist them properly, if at all. Your survival on this kind of project means you will have to make things up as you go, and hopefully you can be the gateway to the caller reaching someone at the actual company.

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Next to none.

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