Pros: Freely encouraged team leadership and creative outside of the box environment
Cons: Sitting in my chair all day without the ability to get up and perform other tasks.
Maintained an average daily call volume of 215 calls geared for ultimate customer satisfaction with every transaction from scheduling pick up, tracking packages, submitting of claims, ordering supplies and resolution of escalated customer calls.
I learned how to efficiently process the customer calls in a timely manner leaving them with the knowledge their issues were resolved accurately.
I learned how to train peers on site and customers at their locations with on site devices as well as via telephone.
I learned how to increase sales revenue and how to coach team members to do the same.
I learned how to coach peers regarding job knowledge and moral improvement.
My co workers were a diverse group of ever changing people from all walks of life. Each has their own unique attributes to enjoy and learn from.
The most enjoyable part of my job was training and coaching peers and customers. I also enjoyed successfully resolving highly escalated customer issues for maximum satisfaction for the customer and the company.