Bilingual customer services, assisted clients with the installation, and configuration of television converter boxes.
Conferred with customers by telephone, to provide information about products, and services and to obtain details of complaints.
Recorded customer interactions and transactions, documented details of inquiries, complaints, and comments, as well as actions taken.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Referred customer grievances to designated departments for further investigation