Case management activities
Case Manager (Former Employee) – South Miami, FL – May 13, 2013
Coordination of services for mental health patients, crisis intervention, home visits, advocacy services, including in social workers, and Judges, attorneys, prosecutors, and other professionals on behalf of the participant, court hearings, individual interventions, case discussion with counselors, psychiatrists, PCPs, case management notes, individualized treatment plans development and review, and other related documentation. I learned to increase patience and empathy levels toward others situations. Fellowship House promotes the team work in order to provide a service of excellence. The relationship between co-workers is very supportive. The hardest part of the job is confronting the nature of some cases that may become sad and heart breaking situations, and as case managers, we have to remain strong in order to provide support to the client. The most enjoyable part is when a case manager is able to observe the result of a well done work and the satisfaction of a client. It also a very positive experience when we are able to observe a client increasing his/her independent life skills with the assistance of the case manager.
The satisfaction of a well done job, relationship between co-workers, working environment
Protocols and chains of communication and command are not observed by staff.