Claims Agent (Former Employee), Pasadena, CA – March 27, 2013
Pros: to be able to help.
Cons: being restricted to help.
Sad event working in the call center and taking calls from misplaced familys that are in need of assistance. Compation ! Where helpful to the team but very tuff situation. Were supportive. taking calls with people distressed and in need and you can't do any more that listien to the experience that they have been through. Being able to help someone in – more... need. – less
Direct Response Representative (Former Employee), Denton, TX – March 20, 2013
As a Direct Response Representative, I conduct scripted telephone interviews with applicants according to established policies & procedures. I gather and compile information from a complex database in order to register applicants for disaster assistance. I determine applicant needs according to the Robert T. Stafford Act, and provide standardized referrals – more... to appropriate disaster programs, community resources, and/or other Federal, State and local agencies. I also provide in dept information and explanations of Housing Assistance, Other Needs Assistance, and other programs to applicants which allow processing for financial assistance. – less
human services specialist (Former Employee), Hyattsville, MD – March 4, 2013
Opportunity to help people that are in dire financial and survival needs. Co-workers also were there to help the disaster victims and fellow co-workers. The most difficult part of the job was adapting to the change in shift hours. Received very positive feedback brom supervisors and disaster victims.
Worker (Former Employee), Kidder, MO – February 25, 2013
Pros: worked on our own time.
Cons: no benefits
I ran a crew for the massive ice storm we had. we cleaned up the town of kidder Mo, From fallin trees branches...debris.. hardest part of the job would of been trying to not slip with chainsaws in the hands. Funnest part was working with friends and getting things done.
Helpline Representative (Former Employee), Hyattsville, MD – February 3, 2013
Pros: team lunch party, team christmas party, & great co-workers
Cons: short lunch break
A typical day at work would be answering phone calls. I would assist the applicants with inquiries they were calling about. I let applicants know the status of their applications. I've learned how to do GS7 work in a short period of time. Management was very helpful when questions where asked. If they didnt have or know an answer they would get the – more... appropriate person to assist us. My co-workers were amazing they made the slow days fun at the work place. We were a great team. We assisted each other when we had questions one of us knew the anwer to. The hardest part of the job was dealing with very iriate applicants. The most enjoyable part of the job was providing good new to the applicants. – less
Administrative Summer Intern (Former Employee), Washington, DC – January 29, 2013
Pros: learned the day to day in disaster readiness
Cons: intern was not year around
• Reviewed and analyzed records management procedures, including retention and conversion procedures; made recommendations for processes improvements. • Developed and implemented administrative policies and procedures designed to ensure effective administrative processes across a division, unit, or organization in areas such as document control and – more... records management. • Researched and summarized information from documents, files, and other data and prepared written reports, procurement documents, requisitions and work orders. • Coordinate administrative actions such as office moves, purchasing of office supplies, subscriptions and telecommunications equipment. • Prepared letters and memoranda on administrative operations outlining corrective action necessary for efficiency. • Provided management assistance and technical support to the Division Director on administration activities, and all other duties as assigned. – less
Call Center Customer Service Representative (Former Employee), Denton, TX – January 28, 2013
Fun workplace, contract job, no job security. The management was a bit unorganized, co workers where very cultural and fun to work with. During this position I learned a lot of new things, and met a ton of people.
Executive Assistant (Former Employee), Houston, TX – January 5, 2013
Pros: it was a friendly atmosphere to work in.
Cons: this was only a temporary position.
It was a great experience for me being able to work in different departments and also having the opportunity to meet people from different countries. Alot of the staff that helped out during Hurricane Ike lived many many miles away from home and the nice thing about it was that everyone would take care of each other. One of the things that I learned – more... working for Fema in the disaster was that no matter how difficult things may get we have to keep pushing forward. – less
FEDERAL EMERGENCY ASSISTANS (Former Employee), New Orleans, LA – December 15, 2012
Pros: worthwhile mission and dedicated employees.
Cons: lack of a goal and terrible communication to the field from hqs.
This may vary somewhat by functional unit, but FEMA staff overall are well-educated and from all occupational fields. The environment is intellectually stimulating and you can always learn something from others with whom you work. The agency heavily hires retirees, expecially from the military and law enforcement, who have experience that corresponds – more... to work done at FEMA. Since most FEMA employees are disaster reservists, no benefits are provided, though this year the agency offered paid holidays, which is greatly appreciated.
Working for FEMA is a great way to see the country, and even the world, since the agency responds to disasters in US protectorates (Puerto Rico, Guam, etc.). You will have good experiences in every location, even in you think you'd never want to go there in a million years. – less
Public Assistance Coordinator / Project Specialist (Current Employee), Region 3 Philadelphia, PA (Various Disasters) – December 12, 2012
FEMA implemented a new Reservist Program which gave current Disaster Assistance Employees the opportunity to apply for the new program, or simply have your appointment expire NLT 12/31/2012. I did not reapply for the program; therefore, my appointment will expire on or about December 22, 2012 upon my demobilization from DR-4093-WV.
Experience in Recovery – more... Events for Public Assistance: Preliminary Damage Assessments Applicant briefings Kick off meetings Site Visits Identify hazard mitigation Project Formulation for eligible repairs Prepare project worksheets with supporting documentation Review projects submitted by team members – less
It's a great place to work if you don't mind long hours
Call Center Rep (Former Employee), Winchester, VA – December 12, 2012
Pros: helping people that truely need it
Cons: long hours
Its an easy job as long as you don't mind listen to people and you have a heart. The hardest part of the job is the long hours and sitting alot, but at the end of the day I like the feelings of helping people that are truely in need.